Pho Empire — Restaurant in Irving

Out of the 4 items that I ordered, 2 were incorrect, and 1 of the items arrived quite late. The 1st item was an appetizer, which was completely incorrect from what I ordered. They did go back to make the order correctly, but the correct appetizer came out as my guest and I were finishing our meals. I ordered 4 of the same items as a go-to meal for my family. All 4 of the to-go items were made incorrectly. I did not find this out until I was halfway home. Note: I live in a different state. I understand that mistakes happen. But I remember clearly and multiple times telling and pointing to the item on the menus to ensure the accuracy of my order. The first person I spoke to on the phone refused any wrongdoing, then I spoke to the manager. She said that the only way she could refund my order was if I came back to the restaurant. At this point, when I called, I was several hundred miles away from the restaurant. I paid with a debit card. I'm sure they still had the transaction on file. It's a POS system, and they keep this information. She offered that if and when I came back to Texas to come into the restaurant, she would give me the 4 correct items. This is a polite but unrealistic gesture. I live in Missouri, and if I did return to Texas in the next year, I'm not sure that I would want to return to this specific restaurant. It just was not a great experience. There were multiple large groups of people, and it seemed like that was the priority for the workers and not individuals in...

I ordered 2 bowls of pho yesterday right when they just opened and it was picked up by my husband. When he came home with it, I opened it, to my surprise, that the meat that was given was old meat. It was left out for quite some time for corners to have hardened and also wasn’t even the right meat that was ordered. This normally wouldn’t bother to a great extent but it did because I’m also pregnant. If it wasn’t for me being Vietnamese and knowing how my pho should look, I probably wouldn’t have known any better and just ate it. I called to speak with the owner or manager and was told that there wasn’t anyone there. That the restaurant was opened by employees. So when I told them the situation, they said they can make a whole new order for me and I can come get it. I said no thank you and that I’d rather the owner understand what they’re doing is not right. Then the lady on the phone says okay we will have the owner give you a call later when they get here. Of course the whole day passes and no phone call. You guys had a chance to make it right but you didn’t. Why would I go back and get another order made when I can’t even trust you guys to make it right the first time? Horrible experience and I’m never one to do this but you had a chance to clear this up but didn’t. With that, you receive...

Went here for a quick lunch with my sisters since we had read they were quick on the reviews. They were, in fact, quick with it. I immediately tried the broth without adding anything and it was meh. I felt as though I was eating noodles with chicken, and straight chicken broth. The pho was missing those spices that you usually get from the broth. Unfortunately, flavor fell flat all around.

We ordered some spring rolls as well, that were equally as disappointing. The Shrimp spring roll has Pork Ham?? Never heard of it. I decided to ask the waitress if they could possible give me the spring rolls without the Pork Ham, to which she said yes but we never got them. I was okay with that though because I tried the ones that did arrive and it wasn’t too good either. The rolls also came with a peanut sauce that wasn’t it.

The staff was super sweet and apologetic whenever I brought up the missing spring rolls. Again, the service was quick which is convenient for a quick bite but the quality of the food wasn’t quite...