Office Depot — Local services in Irving

DO NOT COME HERE TO GET YOUR PHONE FIXED. I'm usually not one to write reviews but I had to for this place, if I could give this zero stars, I would. This office depot now offers phone repairs and one of my coworkers suggested I should go there and get my IPhone 6 screen repaired there that had just shattered moments before.Before I went I called and the employee kept on saying they couldn't hear me at all and stated that it was my line but I could hear them perfectly well. So I called 3x's again before someone could hear me well. Once I got confirmation that their tech station was open, I drove there. When I got there the assistant manager, Will, took care of me. When checking in your phone, they have to do a checklist to ensure everything is working or to see what is damaged. Of course the only thing that was damaged on my phone was the shattered screen. I left and went back to work. Maybe 30 minutes later, Will calls apologizing saying the screen he had for my iphone was cracked and he didn't notice that until he had already put it on. I go to pick p my phone and he tells me that he will order me another one and they will be calling me when they recieve it. This was Febuary 8th. On the 9th I recieve a phone call saying the new screen for my phone is available but I couldn't make it into the store until Friday and the employee tells me on the phone that I can come in anytime on friday that the tech person will be there. On Friday, I get there around 10 am, there is no tech person there so the Operations Manager takes my phone but he doesn't do a check of my phone to ensure everything is working correctly. He tells me my phone won't be ready until 12 because the tech person doesnt come in until 10:30. At 12, I go back and pick up my phone. Everything is fine until later that day I try to use my apple pay but it's say anything regarding my finger print. I googled why it's not even letting me set up my finger print and I read that it was probably messed up while they were replacing my screen. I call the store on Saturday and they told me that I should bring it back to get it checked out but I couldn't because I had work at 3. Instead, I went on Sunday , Will was there. He checked my phone out and said something that attatches to the home button was burnt out that they were going to have to send it out. He said that he could send it out Monday (2/15) and get it back Wednsday (2/17) so I agreed. I brought it in on Monday and once again the Operations Manager is there and he takes my phone and doesn't even check it in. Wednesday comes and goes and my phone didn't arrive so I decided to go to the store on Thursday. Will was there and he called the place they shipped it off to and told me that they recieved it Wednesday and were working on it that it should be here by Saturday. Saturday came and still nothing, so I called the store and spoke to the Operations manager. When I told hime who I was he said "You still haven't gotten your phone yet?" No, No I have not and I'm as surprised as you are. He told me he would call up but they were closed. I asked if there was a tracking number I could have so i could track it my self and he said no. He then said it should probably be here by Monday. I'm so tired of calling and not getting any real answers. When I asked to get my money back he just replied with "We'll talk about it." Hell, this place an keep my money. They need it more than I do with the crappy job their doing. This place has given me nothing but headaches. They don't care about the customer all they care about is the money. They should've been calling the place and leaving voicemails about my phone. It's been a week without my phone and by the looks of it I probably won't be getting it anytime soon. I would recommend going else where to get your phone fixed. Heck, the wait at Apple is worth it compared to the headaches this place has given me. DO NOT COME HERE TO GET YOUR...

I actually came into the store, Officedepot,1000 W Airport Fwy, Irving, TX @ 11.45 in the morning on 4/11and asked for help to show me a Time-Clock for my employees.. I honestly could not believe that I was treated so awfully.I sked for the help for one girl( there were only two employees working at that time one Manager and other is this girl). She gave me a smirk look and said “just go to isle 10,11 and you will find” never bother to even acknowledge that there is a customer and needing some help.I came back and said I can’t find then she came and sha does not know where that item is and she has been extremely rude in her language and disgustful in her attitude towards the customer ,because I was brown. The store manager and this employee should be fired for lack of customer service and the scant attention they paid to customers .The manager had been on a phone call for the 25 minutes of time while I was there. I planned to spend about $500 at the store and decided “not to” spend my money here due to insensitive ,despicable and loathsome behavior and attitudes of these two employees..My future purchases also would not go to this store as I employ about 29 people and spend about $350 dollars per month on office products. As the consumer I feel extremely disappointed by employees who were very unpleasant to do business with as well as seen to be lacking knowledge of the store products and their availability. I find Offiicedepot disgusting and feel that their racist policies ought to be challenged (mistreatment...

This place is good if you are looking for purchasing supplies piriod , they have a good selection of things. The bad part of this place comes with the staff, untrained some dont even know how to use the machines, i walked into this place wanting to cut some wedding invitations, first off the girl doing this ryins the bottom pages of these , like 15-20 invites all together that ow i am no longer able to use, after this her manager "CLAY" comes up refusing servises to me because they were clossing down, after i explaines to him why i was needing to buy a rim of paper (keep in mind this paper is not cheap its like 20$ for 50 sheets) to complete the count i neded , he said ok with an attitude , you would think after spending about half an hr on this with something tbat would of just taken 5 min tops (but employees do not know how to work their equipment) the manager would be a bit more understanding but he was not,i asked if he could give me a discount and after a lot of back and forth he agreed giving me a 2$ off 20 $ somthing , so then i rwfused to buy this i only needed a couple of sheets not the whole rim, so i walked out the store tierd ,frustrated, with a stack of incorrectly chewed up invigations and no extra paper to replace , now the girl who did the cutting did apologyze multiple times, but the Manager "CLAY" did nothing for his costumers that night exept give them an attitude and hurry them out the store ,

I DO NOT RECOMEND THIS...