O'Reilly Auto Parts — Local services in Isanti

I visited this Isanti, MN store 10/26/21 between 6:30 and 7pm and it was probably my last visit. I was actually on my way to grab a set of brake pads up the road at Autozone and i figured I'd stop into O'Reilly's to give them a shot as they are closer to my shop and being that I buy a lot of parts it'd be nice to have a good "goto" parts source a little closer to the shop. I told them what I needed and discovered that they had the exact same part number brake pads I was enroute to buy at Autozone but they were $23 more expensive at O'Reilly. With that I asked if they'd price match and the nice parts attendant that was helping me said he'd have to defer to the "manager" to get that taken care of. As the manager walked by, he was indeed "busy" with something but surely made it clear to me that he wasn't real enthusiastic about doing this price match. I waited, and waited for the "manager" as he was still busy now probably 10-15 mins later and he was still fondling a wiper blade with another customer on what looked to be a very trivial issue...I just needed him to "ok" this price match and he couldn't take 30 seconds to do that? I finally walked out as I was tired of waiting for the ok, and I had a feeling that he was going to waffle around and I just didn't want to deal with it. Very unprofessional, and certainly not adequate management material. Don't avoid a situation because you don't want to deal with it, good managers don't do that...Autozone got my $$ and probably will from now on. Sorry for the negative review, but If I owned the store, I'd sure want to know. I sold parts for many years and have pulled wrenches for many more and I never operated like this...don't say you have a "Price match guarantee" if you really don't, or...

Not into customer service. Paid 173.93 for a car battery, of course that included a 22.00 core fee.Went to return the old battery, told him I lost my receipt. Showed him the transaction from my credit card statement and Luc, the assistant manager refused. I asked him if he would look at my battery and ring it up and see the total is exact. Didn't care to help or look up transaction from the date. I realize I lost the receipt, the wind must have blown it out of car. It's not rocket science- do the math. We'll never be back.

Edit: After calling my CC company and exploring any actions, they suggested I call Corporate. So I did. Spoke with a cheerful young man named Trevor. I gave him my purchase information, he looked up my invoice number with which the store can use to look up my receipt. Very helpful. Called store and spoke with Luc and gave him the invoice number. He asked me what was he suppose to that? Being as he's an assistant manager I assumed he should know. I mentioned I got the number from corporate and boy did things change. All of a sudden he remembered! He looked up my receipt immediately and was really nice. Went in the next day and Jon was working. I returned the old battery and got my money back-SORT OF. He wouldn't give me my money back, he sent it to the CC company whom I already pd-in-full. So now they run my finances too-but that's another story.....

Bottom line is, If Luc would have done his job, told me Corporate could look it up for me, he could have printed up the receipt and I wouldn't be here. I wouldn't have had to waste over an hour to figure...

Was here on June 12th to get some ACPRO to recharge my 2018 Toyota Tundra. I asked which kind of AC my truck needed and he looked on his computer and pointed me to 134A so I purchased the can of Freon. I went to my truck and tried to fill it and the connector didn’t fit. I then went back in the store and told him what happened. He said sometimes you have to push it harder and I was able to get it to fit, but forcefully. I attempted to fill the truck and has no luck so I left. After diving into it a little with a mechanic a week later to find it uses r-1234yf freon and the guy in the store lied/didn’t do the correct job is very sad. The AC freon is not cheap either! Thanks...