Gretchen's Hallmark — Local services in Jacksonville Beach

I will NEVER set foot in this store again. I don't write reviews, but the experience I had there on Saturday made me so angry I had to write this one. I went in with my granddaughter to purchase a Christmas ornament as we have done for many years before the ownership change. I asked to use the restroom. A very rude lady (I'm assuming the owner) told me to go next door to 5 Below. I've never understood why a store would send a customer away and lose a sale over using a bathroom, but that's not what made me really angry. I was headed to the front of the store and a sweet older lady asked if she could help. I told her I needed a restroom and she offered to take me back to theirs. As I was coming out to find my granddaughter, I heard the rude woman yelling at the older woman for letting me use the restroom. And to make it worse, she told her "I already told her NO" as if I was invisible. I felt so bad for the sweet older woman who was being berated just for trying to provide a customer with a good experience. The woman told me I have to understand that people "mess it up". I'm 58. I know how to use a bathroom responsibly. I have shopped at this store for many years and have spent a fair amount of money. But believe me, I don't forget this kind of disregard for customers or for staff. I will NEVER spend another dime...

Children not welcome! Brought my two grandchildren, ages 6 and 4, to pick out birthday cards for their cousins. I stayed close to them both and made sure they were careful with the cards and returned them to their original slots. My granddaughter accidentally dropped a card, no harm done, and as we bent down to pick it up an employee of the store who had been eyeing my grandson suddenly came over, took the card he was holding out of his hand and told him not to touch them. I was standing within two feet of my grandson when she did this : if she had a concern she should have addressed me, not a 4 year old. I do not remember seeing any signs indicating that children are not allowed to touch anything : quite a few of the merchandise in the store is geared towards children. I put the cards back that we had picked out to purchase and let the rude employee know that we would take our business elsewhere. As an afterthought, I went back in and asked for the manager. She seemed to care less about...

If your a person of color you will be discriminated. I don’t write any bad reviews but today on June 10 2021 it left me angry for the experience me and my family had at this establishment. When I stepped foot inside the door I was immediately met with glares and stares from the two old ladies working there. Keep in mind me and my family were very professional and polite. When we were looking around we were constantly traced like we were criminals. As we were leaving at the corner of my eye I saw the two old ladies whispering and laughing at each other as they looked at my mom. Their whole demeanor changed when met with the person the same race as them but kept showing glares like they didn’t want us there.This place is a unprofessional place that treats people of color poorly. As an Asian myself I am truly disappointed on how they treat people especially during these...