Target — Local services in Jacksonville Beach

Have a written confirmation for my appointment today, which was scheduled well in advance. Showed up and no one was there. When I asked a customer service rep(woman, brown hair, middle aged, smacking yellow gum) if she knew anything, she flippantly said she didn't know while barely looking at me and hollered across to another woman (older/whitish blonde hair) to see if she knew if the optical team was even there today. That woman just shrugged her shoulders and said they weren't. Obviously, as human being who took off time from work for a pre-planned appointment, I was frustrated with the total lack of concern or care from either woman, so yeah I got mad and demanded to speak to someone in charge instead of women who wouldn't communicate professionally with me. When the man I was told was in charge of Target spoke with me, he just said it isn't their problem because the optical space is just leased. This is the same man I saw a week ago standing in the women's section facing the registers with 3-4 other male workers having a fun little chat while watching 1 single old woman work the 1 open register and the self check out lines were backed up and only taking specific forms of payment. Some of us do have jobs that are important and require our presence, so taking off is not just something that happens easily. Luckily, I called the Target on Hodges and the 2 members of their staff that I talked to on the phone were more than willing to assist with everything, and they called the off duty doctor I was scheduled to see at the Jax Beach location to make her aware of the situation. I was able to talk to the doctor regarding the matter and get everything resolved with her. The entire negative situation at the Jax Beach Target today could have been totally avoided for all parties had the staff had any basic concept of customer service. Their complete lack of care or concern from 3 different staff members was a honestly just a really disgusting representation of the unfortunate world we live in, so if they want to operate as useless empty vessels with no purpose on this earth, I guess that 's just the norm these days anyways, right? To be clear, in case anyone higher up cares to review the matter, the 3rd employee involved who got the male manager was not flippant and she actually did what she should have in...

The Marsh Landing Target is top notch. I have never had a better customer service experience in handling a problem regarding a very expensive product at any store ever! Rob and his team in returns, along with Logan in electronics, spent a great deal of time helping my husband and I analyze and facilitate alternatives for us regarding a defective TV. We bought a 55” Samsung TV, and after we got it home we could not install the HDMI cord into the TV. For some reason the plug wouldn’t fit into the port. We tried several HDMI cords and nothing fit. Slightly irritated, we put it back into the box and brought it back to Target. Rob was the first person we met inside the store. He listened to our problem, and immediately apologized for the inconvenience. He came out to our car to help move the TV into the store, and we all headed right to electronics. After trying to install a few HDMI cords himself, he agreed it was a defective TV. We have purchased other several Samsung TVs and have always liked them, so we bought a second TV. But, this time we opened it in the store to make sure we could install the cord. Rob helped us with that too, and sure enough that was defective also. Everyone a bit stumped, and all in agreement that it was an isolated batch of defective TVs in that size and model. We finally ended up buying a different brand, and Rob helped bring it out to our car. He apologized again, and thanked us for our patience. I think he was happy to know there was an issue with this product four days before Black Friday! That could have been a nightmare. Thank you to Rob and his team for an excellent customer service experience. We will...

I placed a pickup order and it said it would be ready in two hours. Received the email and text saying it was ready for pickup. My son went to the desk to get it and was told because the order was placed late in the day it wouldn’t be ready until tomorrow???????? I place the order around 3pm and there was nothing saying anything like that. Just that it would be ready for pickup in 2 hours. It was 4 items. So I called and Brian O’Malley answered and while I was on the phone with him went and got the 4 items and made sure I got my order. I just wanted to say that nowadays customer service is lacking in most places but not with Brian. He went above and beyond and I really appreciate it. So please let him know that the Stitch Disney doll he went and found made my 2 year old granddaughter very happy!! Thank you Brian for caring about your customers and being a genuinely nice man!! Oh and Target please don’t say something will be ready and email and text it’s ready for pickup and then say please pick up ASAP due to limited space and then not have it ready. Thank you...