Consumers Electronics and Appliance Service — Local services in Jacksonville

Recently, my LG OLED had an issue where the screen displayed some black lines to one side of it before ultimately refusing to power on at all.

I was under warranty and initially contacted Costco who made the arrangements for me to have it serviced.

The process was smooth the whole way through, and a couple of days after my initial report of the issue I received a call from Mindy with Consumer Electronics and Appliance Services. She was very helpful and quickly sussed out the issue I was having. She placed an order for a replacement OLED module and I received a text with tracking information for the shipment shortly thereafter.

Once I saw that the piece had arrived, I contacted Mindy again who was able to set up an installation appointment the following day. Very quick, very efficient.

The following morning their service technician, Dwayne, was at my home well within the window of time I was told to expect. Mindy had advised me how I should have the television set up to make the process easy for him and he was quickly able to go about his work and have the faulty module replaced.

All in all, it was a very quick affair and the problem was resolved in under 30 mins. Dwayne gave me some tips about general upkeep (running pixel refresh, etc) and was on his way.

I wanted to make sure to give a firsthand account of the experience with this company because I couldn't have asked for a smoother process the entire way through. My kids were watching Mickey Mouse Club within 20 minutes of Dwayne taking off and everything works like it did before.

Highly recommend. They may also be the only (or one of the only) businesses in Jacksonville that deal in OLED...

This company was awesome. My washing machine broke down suddenly and so I called this company after finding them on google. I had no hold time at all. The young lady who answered the phones was very sweet, professional and really listened to my problem. She was very responsive and had excellent communication skills. She was upfront about fees and made sure I understood that those fees would count toward the price of the repair. ($95 service fee). She kept her word about calling me back immediately and scheduled someone to come look at my washer that same day. The gentlemen was polite and followed COVID-19 regulations. He was able to find out what was wrong with my washer and ordered the part that same day. It took only 3 days to get the part in and they immediately called me back to set up an appointment to come and fix it and the part was cheaper than what they had originally quoted me. This company really made a stressful situation so much easier for me. I would recommend them to anyone with appliance repair needs. Again they...

For better or worse another's experience may vary ...I brought my television in after a storm. Wife says she heard something pop while it was off and it didn't turn on. It did have power but wouldn't turn on. LG55B6P. Sidenote: this is the 2nd LG that's had this type of issue after 2-4 years of ownership. Called CE and spoke with Mindy who was very friendly. They did an intake and I dropped it off. Tip: don't forget to bring the remote, I had slight trouble reprogramming mine when I got it back. They were busy at the time of drop off so it took 3-4 weeks total for the repair. $300-400. 90 day warranty. Hopefully the fix is permanent and it buys me another few years. I would return but hoping it's not necessary. Picture taken at pickup...