Harbor Freight — Local services in Jacksonville

This was the worst customer service/technical support EVERR!! I purchased a generator (Predator 9500) a week ago. This thing has given me HELL since the day I bought it!! I have called the store and technical support all week. The only thing they could tell me was to bring it back. To make a long story short, I took it back and the store clerk attempted to charge me $500 for a restocking fee. Mind you this thing is only one week old and I have had multiple people, including my electrician to trouble shoot it and it still did not work properly. I asked for a manager and Matthew (the manager) decided to take the restock fee off. The cashier that checked me out when I purchased this did not mention a restock fee but the manager said it’s on the receipt. HOW CAN YOU EVEN THINK OF CHARGING A PERSON A RESTOCK FEE AND THE PRODUCT IS NOT WORKING PROPERLY??? It took close to an hour to get this resolved. I feel like they should have paid me for having to bring back something that should have worked!! This is not a place for Veterans with high anxiety to shop!! If your looking for great technical support with your product purchase, this is...

I'd leave 0 if if I could. My husband called ahead to make sure they had car ramps because we were heading to hot springs and lost one. They told him to hold a minute. He waited and waited they finally came back and said hello, I didn't know you were still on the phone. He said yeah I waiting for you to tell me if you have car ramps. They told him to hold again. Came back and said yes we have ramps but we close at 7 (it was 6:30). We got there in 5 minutes. When we walked in they were rude. We asked them where the ramps where. They told us where they were, we went back there, could only find display. Went and asked again they came back there and said let me go check on the back, still didn't have any. I asked if they could sell us display since we just needed 1, they couldnt. Then lied and said we must have sold them 30 minutes ago. We literally called 5 minutes prior to that and waited on hold 2ce and they told us they had them. This is bad s service and bad...

Truly wish I could give more stars not for the product not for the store but for Matt & Apple and how they helped tonight. If any store wants to know what managers and customer service should be these are the two that can set and surpass that fully. Won’t ever buy another Yukon tool box but will drive hours out of my way if they transfer elsewhere just to have the service they provided.

Wanted to come back and clarify it’s the older bald gentleman Matt not the younger one. The younger one is a sorry excuse of a person to deal with let...