Ms. Cindy's Sewing Room — Local services in Jacksonville

I had six skirts that needed waist adjustments, I went to Mrs. Cindy Sewing Room since I had used her previously on LRAFB when she used to work there, and she always did a great job on my husband’s uniforms. So, I was glad to hear she had her own place now since there’s not many seamstresses in Jacksonville, AR. I went to her on Monday, 7/30/2018 to drop off the skirts and she gave me the receipt stating that my pick up date will be on Monday 8/6/2018 so I went to her on the pickup date and she was like “Sorry, I got tight up with Honor Guard uniforms” so I was ok it’s understandable I went the next day, now she’s already late on her job due promised to be completed in a week and she was like “they’re not ready yet” I got tight up, I will stay until the end of the day and they’re be ready tomorrow” now it’s Wednesday I went there and she was like “Sorry I got tight up with deployment uniforms” I’ve been nice about it, but really come she should have already got it done in the time promised and if she was late on Monday she should’ve have it done on Tuesday at the latest since she knew she was late and I already went to her so I was expecting my skirts to be ready. I end up getting a text of my order being ready on Friday 8/10/2018. I pick up the skirts on Wednesday 8/15/2018 and went home to tried them all and they were big on me so I had to head back to her and told her so I dropped them off for more “adjustment” so she was like “I will work on it and it will be ready by Friday 8/17/2018. At this point again, I was still expecting it will be ready on that day since she was previously late three times with a lot of excuses. Never received a text on Friday so I waited all day on Monday expecting her to text me they were ready, then it was Tuesday at the end of the day and still no text of my order was done so I went to her and when she saw me she was like “they’re not ready yet, I was tight up, excuse” and I was like just give me my skirts. So, I had to took them home after I paid her $53.20 and not a very good job done they’re big on me, I waited forever to have the job done initially and then waited more to get the additional "adjustments" and she didn't care about it. I am a customer and I am as important as every single other customer she has. I gave her a job to do and she just didn’t really care to do the job, like she keep making up excuses and taking her sweet time. When you have your own business, you should care about every single customer you have, because that’s the job your living on and if you do a bad job and the customer is unhappy with your “customer service” they will go away and find someone else and guess what you lose a customer and revenue too. DO NOT RECOMMEND READ...

I rate this business a 1 Star. I dropped off a dress that was for my birthday dinner (which is today 2/23/19) on 2/14/19. It was to be picked up by 2/20/19. When i dropped it off i asked if that will be enough time. She said it would and she would send me a text message when she was done. 2/20/19 came and went. Yesterday (2/22/19), i called her to see where she was on the dress, and she told me that “i just started working on it today . I had a service man bring in a jacket that he needed done for a funeral. So I’m just now getting to it. I should be done in the next 45 minutes.” I said okay. That conversation was around 2 Pm. Her store hours are posted as closing at 6 pm M-F. I thought she may have needed extra time so went there at 530 pm expecting to pick up. Instead, the shop was closed and no one was there. So i decided to come back the next morning, assuming that she would be finished. I get there this today around noon (2/23/19) , and she has not even started on my dress. Like literally has not done one thing on the dress. She said “i had a military woman bring in a skirt that she needed for a funeral today”. Even though yesterday she told me that she was working on it “ right now.

That is about the same story she gave yesterday...except it was a suit jacket. Ultimately i asked for my dress back. Today is my birthday dinner and there is no faith that she would’ve been done by her closing time (4 pm) today.

Here is my issue, if military personnels clothing takes priority over civilians clothing...she should say that up front. That way, i have a choice of waiting or going somewhere else, a head of time. If by 2/20 (my original pick up date) she knew that she was behind...she should have called me. That way i could have had time to try and find some one else to alter the dress. Now it is my birthday dinner and i am having to figure out what to do for my dress tonight. This lady kept my dress for over a week and never even started working on it. Not one bit. So at best i can say she is unreliable and dishonest for a civilians clothing. If you are a military personal, she may be great for you since she will prioritize your clothing....but us “civilians”, you may want to pass on her and find someone else. Or risk ending up in the same...

I DO NOT RECOMMEND!! In one of my visits, I was confused about a payment but I assumed it was all worked out after it was explained to me where I was wrong. I sincerely apologized and thought all was well before leaving. However on my last visit I was treated with such utter disrespect that I was actually left in tears by the cold and uncaring Ms. Cindy's attitude. I asked why I was treated in such a manner and I was told by the kind daughter, that Ms. Cindy was 'under pressure'. So is that any reason why I should be treated with such utter disrespect? Not only that, but the seems/hems on my ladies tops were completely and utterly crooked, ranging from a quarter inch to 1 inch, difference from the bottom of the hem, with bunched upped material in one place. I've never ever seen such crooked sewing in all my life. Maybe it was done intentionally, for my previous payment misunderstanding or Ms. Cindy is truly not capable of sewing a straight seem/hem IF she is 'under pressure'? I don't know, but I will never ever return there but wish Ms. Cindy and her daughter all the best, regardless, and she might consider hiring help if she is 'under pressure' with so much work. I had to wait apprx. 3 weeks for two ladies tops to be hemmed, so it's obvious that she needs to hire an assistant to help with the huge work load. There is a good Alterations shop on East Kiehl in Sherwood not far from Hwy 107, next to Bills...