Batteries Plus — Local services in Janesville

Brought my daughters phone in for battery replacement, was sent home with a phone that would no longer charge, but was not told that piece of information had to find it out on my own. Went back to the store an hour later, same tech looked it over and explained the charging port had failed, but was tested and working by them prior to replacing the battery. Was told to come back following week, as they needed to replace the charging port. Returned the following week, and that technician did not order parts or let his manager know. Manager ordered parts for repair, asked me to come back the following day and he would take care of the issues, as I requested that the original tech not work on my device. Came back the following day, manager not there, and the original tech worked on the phone again. Replacement charging port did not fix issues. Was told by the tech best they could do was refund original purchase of battery, and that the manager wasn’t available to discuss other resolutions, and the tech would “leave a message for him, but wasn’t sure the next time he would be in”. Called their customer service number to open a claim. Spoke with them explained the situation and was told district manager would call me in 48 hours with resolution, that was 4 days ago. Called customer service again today, twice, spoke with the same lady as I originally spoke with, was told she “hoped” to make contact with a manager by Monday which is an additional 4 days,(today is Friday time is 2pm) and possibly have a resolution by Wednesday, but would likely be closer to the end of the week. That will be 2 WEEKS without a phone for...

Subject: Commendation for Outstanding Customer Service – Store #575 (Janesville, WI)

Dear Batteries Plus Customer Care,

I am writing to express my deep appreciation for the exceptional service I received at your Janesville, WI location (Store #575). Both Don and Josh each went above and beyond to assist me during multiple times of significant difficulty.

Over the course of several visits, I encountered recurring vehicular and battery-related issues while facing severe financial hardship. On more than one occasion, I was effectively stranded without the means to resolve the problems myself. Despite these circumstances, both John and Josh—independently and without hesitation—stepped in to help me get safely back on the road.

Each of them showed a rare combination of technical expertise, professionalism, and sincere human compassion. They listened to my situation, offered practical and creative solutions, and treated me with patience and respect regardless of my ability to pay. Their willingness to assist someone in need made a tangible difference in my life.

Their actions reflect the highest standards of customer service and personal integrity. I hope this letter serves as a formal commendation. Don and Josh represent your company in the best possible light and truly deserve recognition for their outstanding service.

With the utmost appreciation and respect,

Tim Licensed...

I got a battery installed in November. Im only doing the review now because I thought maybe they would compensate me but that didn’t happen. The guy was installing my battery forgot to plug in power source first. My alarm started going haywire and windshield wipers were spraying and flapping back and forth, etc. Finally he says my car’s security system has locked him out. So he refunded my 200$ battery and I have to find ride home. 5 days later they say mobile mechanic has fixed it and they put a charged battery on because they think it’s alternator. Then tell me I can buy a new battery if I want. So much for refunding me for inconvenience. I get there my car won’t shift. He gives me a screwdriver to put in my shift lock. My car breaks down less than a mile away and it’s the first time I’ve seen the power system failure light. Im thinking maybe it is alternator. Pay 600$ to a mechanic to replace that and numerous fuses! Including alternator fuse. I had no radio, no heat, still can’t shift normally to this day! Most terrible experience ever! I was told they would fix everything at their cost but all they did was unlock my security system and shoo me away with a screwdriver and a million new problems I never had before. I know it was the battery that was bad because it was emitting a sulfur smell. So days of headache and no car, 600$ and still can’t shift my car normally!...