Best Buy — Local services in Janesville

I recently had the unfortunate experience of dealing with Best Buy's customer support, and I must say, it was an absolute nightmare. From multiple online chats with no resolution to frustrating phone calls and a fruitless visit to the store, the level of incompetence and lack of helpfulness displayed by their customer service team was simply appalling.

My ordeal began when I purchased a laptop from Best Buy and encountered some issues with it shortly after. Naturally, I turned to their customer support, hoping to find a solution to my problem. Little did I know that this would be the beginning of a long and exasperating journey.

Firstly, I tried to resolve the issue through their online chat support. However, it quickly became evident that the representatives on the other end were ill-equipped and untrained to handle even the simplest of inquiries. Not only were they slow to respond, but their responses often lacked any semblance of understanding or willingness to help. It felt as if they were merely going through scripted responses without actually comprehending my concerns. Needless to say, I achieved absolutely nothing through these chat sessions.

Frustrated by the lack of progress online, I decided to call my local Best Buy store directly in the hopes of finding more competent assistance. To my dismay, I was repeatedly redirected to a distant support center that was not in any way associated with my local store. This not only wasted my time but also showcased the blatant lack of communication and coordination within Best Buy's customer service infrastructure.

Undeterred, I eventually decided to visit my local Best Buy store in person, hoping that face-to-face interaction would yield better results. Alas, I was met with further disappointment. The store employees seemed disinterested and unhelpful, offering little more than empty apologies and shrugs. They claimed they were unable to assist me with my issue, leaving me feeling utterly abandoned as a customer.

The culmination of these infuriating experiences has left me with a profound sense of frustration and dissatisfaction with Best Buy's customer support. I expected more from a company that claims to prioritize customer satisfaction. Their online chats were ineffective and staffed with unhelpful representatives. Their phone support led to dead ends and left me feeling even more stranded. And even when I went to the store in person, I encountered indifference and a complete lack of assistance.

Best Buy's customer support has demonstrated a severe lack of professionalism, competency, and empathy. As a customer, I deserved better treatment and a timely resolution to my issue. Instead, I was met with a string of disappointments and wasted time. I strongly advise others to consider this woeful customer service track record before making any purchases from Best Buy.

In conclusion, my experience with Best Buy's customer support was nothing short of a nightmare. I will think twice before ever returning as a customer, as I cannot trust a company that treats its customers with...

Went to purchase WiFi home security cameras. I've already purchased a doorbell camera but wanted something a little more technologically advanced for the back of the house and garage. I spent a big part of my day going to Walmart, Home Depot, and decided to go home and research online after viewing the choices at those stores. I remembered Best Buy as I was looking online. After looking though Best Buy choices, I found one Blink Camera that the site said they had one in stock. After further reading of the reviews on that particular camera, I went to Best Buy to purchase that camera. I went in and was greeted. He asked how I was, what I was looking for. I said that I wanted home security cameras. He pointed to where they are and said if I needed help to locate a salesperson. No problem. After looking for the camera I saw online I noticed that the row was empty. I walked around to find a salesperson. I found the salesman and we walked back to the section of home security cameras. I talked to him about what I currently have and what I was looking for. I asked if there were any cameras that I saw online were still available. A short search of the isle and he said someone had just purchased that last camera 30min prior to my arrival. He went on to say that there was a similar camera in the same price range. As he showed me the physical camera he was explaining that he had one just like it at his home, and on his phone.He proceeded to show me pictures of the cameras feed on his phone. It looked like it was similar to what I wanted, and it was in the same price range. After a few more minutes of demonstrating on his phone of how the camera worked and firm assurances of ease of connectivity and not needing anything other than the camera and WiFi, I purchased the camera at a little over a hundred dollars. At this point I'm in a hurry to get it home and connect it. It's early evening and I wake up a 3am for work. I wanted to get the camera connected and mounted before my day was done. Relying on everything this salesman told me I was confident that the task was achievable. Wrong!!!! Less my profanity, it's 9pm and I've struggled with connectivity on the app for over 30min before I discovered that this camera will not connect w/out a correlating module. This salesman never mentioned one word about any "module" that one needs to proceed with connections to the internet!!!! Errrrrrrr, I certainly would not have purchased this particular camera if I knew that!!! I would not have purchased it!!!! That salesman at Best Buy assured me it was a quick and convenient connection of less than 30min and explicitly said 15min!! That thoroughly pisses me off. My clear and complete objective is to take this camera back to Best Buy at my earliest convenience for a full refund. In hindsight, after I get my money back, I'll not return and warn others to use discretion when dealing with these people. If the man would have been honest and said what I needed, I would have spent the needed hundreds of dollars....

I had 2 salespeople help me today. Matt in the Geek Squad area was very patient and answered my questions to my satisfaction. I had a broken lap top and he twice responded he was sorry that I was experiencing trouble and dismay about my situation. I wound up buying a different lap top because my old one was very old. I didn't want to spend the money right now on a new one. Matt was not pushy at any time. I never felt rushed. He won my confidence quickly after I asked some questions that concerned me. I then went to the computer area and Chris F assisted me. He was very helpful and answered all my questions. He showed me what was available and I told him I didn't want to spend a lot right now. He suggested open box and I asked to see what they had available. I decided to buy an open box laptop because I don't need one very often and I am not willing to dpend the money on a high end machine. His advice convinced me of the type I would be pleased with and reminded me that I could return it within 14 days of I didn't like it. I wanted a Roku and Chris was kind enough to assist me there too. I had some questions and he gave me good advice concerning the different kinds. I have several Roku st home and no one had ever shown me the difference before. That pleased me immensely. After paying for my laptop and Roku, I went back to Geek Squad and Matt took over again. I left my laptop with him to be set up and checked out. He gave me an appointment to come back to get it when they've finished with it. I told Matt about an issue with setting up my Brother printer and Matt offered to give me the 800 number so I could get assistance setting the printer up when I got the laptop home. I was very delighted to do business at the Janesville Best Buy where I have gone for years. I'm closer to Madison store but didn't like their associates as much as the people in Janesville. I realize this is long but they were so helpful and efficient. Not once did I feel stupid or like I was a bother. On my way out another associate thanked me for shopping with them. I didn't think to notice her name but that pleaded me too. If there had been anything I was displeased about I...