Texas Roadhouse — Restaurant in Janesville

We were celebrating my mom's 81st birthday. We called 2 hours ahead of arriving to let them know that we were coming with a large group (9 of us). They asked if we would be okay if were seated at 2 tables and we stated no. When we got there they had us at 2 tables. If they could not accommodate a large group, I wish they would have said so when we called. We wanted to pull the table over to the booth, but we were told no because of a fire code (?). Never heard of this before and I thought it was strange, but the waitress was adamant that we could not do this. We ordered drinks and waited quite a long time. My brother never got his drink. We then ordered food. Again we waited about 20 minutes for our salads to come out. When the salads came out, it was not our waitress who brought them. We started eating our salads and my niece asked me to tasted her dressing. She asked for Italian. She was eating honey mustard dressing. While we were eating our salads, our waitress brings out more salads. This was a good thing because again, my brother and his wife never got their salads. At this point some of the group ordered more drinks. Again about 20 minutes passed without any drinks. When the waitress came back, we asked about the drinks. She stated the bar was still working on them. She quickly came back with watered down drinks because the ice had melted. Meanwhile, our dinners came out. My mom ordered the steak and fried shrimp. She didn't get the shrimp. My step-dad ordered a ribeye medium, it was burned and well done. My niece and I ordered the crusted grilled chicken. It was so done that it was like eating sandpaper and the mashed potatoes were ice cold. The butter wouldn't even melt. The waitress never came back to check on us, so I asked another waitress to send the manager over. He came right over and did nothing. I explained this whole chaotic meal and he sat there. He did take my niece's meal and my meal off the bill. He replaced the drinks as we were paying for the meals and getting ready to leave and he gave my step-dad a coupon for a free entrée the next time they visit. Other than that there were no apologies for such a horrible dinner. All I can say is we will NEVER step foot into this...

I usually love texas roadhouse but my last 3 experiences have been making me rethink my favorite steakhouse.

First, we used the app to join the line which said 20 to 30 mins. We arrived there in 20 mins and ended up waiting 30 mins longer. Not a huge deal but disappointing in the lack of accurate time frame.

Second, we were greated at our table promptly. They got our beverage order very quickly and as soon as drinks are down asked if we need some time. Of course we needed time we just got there. So we said yes please. Not even one minute later (looked at phone) are you ready to order? Keep in mind we have two kids meals to figure out. We politely said no we need some time. One minute and 30 secs later, she is back asking for our order. For crying out loud can u give us 5 minutes to get situated and get the kids meals figured out. But instead we rushed though our orders.

Third, we got our food pretty fast, which was surprising. I cut open my steak and it was rare. Now I see why it was so fast. They threw the steaks on just long enough to raise the temp and get a sear and threw it on a plate. My wife's was close to med rare, my one daughter was actually medium and our kids were med well. It is starting to seem like texas roadhouse does not know how to cook steaks properly. Instead of complaining and literally sending all our food back we just ate it.

Everything else was okay.

The reason I say 3 times is because at their rockford location, that I will never go back to, served me a raw steak. This i pointed out to management and I waited 10 minutes for another steak cooked properly. Figuring that was a one time ordeal, the next time I went it was very rare almost raw and sent that back again. It is not hard to cook a medium steak. After that I will not be back. Then we go to the janesville location and I run into the same problem.

Texas roadhouse is a joke and need to train their cooks better. I would use cation and always...

I am writing to formally bring to your attention a serious matter involving one of your employees, Madison Miller, who is currently employed at your Janesville location. Ms. Miller has been engaging in persistent harassment and threatening behavior directed at my sister, outside of the workplace. Her actions have caused significant emotional distress, fear, and anxiety for my sister and our family. We believe that this conduct is not only unacceptable on a personal level, but it also reflects poorly on your organization, as Ms. Miller represents your brand both on and off the clock. We respectfully urge Texas Roadhouse to take this matter seriously. Harassment and intimidation should not be tolerated, especially from individuals who are entrusted to provide a welcoming, respectful, and safe environment for both customers and fellow employees. We respectfully urge Texas Roadhouse to take this matter seriously. Harassment and intimidation should not be tolerated, especially from individuals who are entrusted to provide a welcoming, respectful, and safe environment for both customers and fellow employees. We ask that appropriate disciplinary action be taken to ensure the safety and well-being of those affected and to uphold the standards and reputation of your establishment. Please confirm receipt of this letter and advise us on the actions being taken regarding this matter. If you require additional information or would like to discuss this further, I am available. I have already sent a message directly to the store and...