Michaels — Local services in Janesville

I placed an order online with my rewards money and never heard an update on it's status. I went into the store to check on the order a few days after. They told me it was probably already put back, since I didn't come to get it (but I got two different day ranges from two different people, and I was within both of them still). When the manager was searching the orders I saw that the status reflected that the store cancelled it. When I asked why she just stared at me and said nobody there would do that and she couldn't help me. I let her know that I did place the order close to end of business, so I wondered if it was possible someone was just tired and maybe wanted to get home. She looked uncomfortable for a moment and just blankly stared at me and said "they wouldn't do that, I'm sorry we can't help you". Then walked away. She didn't offer to go and grab the item quick and rerun the order or anything. I wasn't rude at all, I was super patient. There were barely any customers in the store at the time. I went back to try and find my item myself. It was no longer in stock, and online it would have cost quite a bit to ship to me, so it would no longer be covered by my rewards. The shipping was more than the item itself. I have worked in retail and understand what it's like, but I was always good at trying to help someone find a solution to get them their item. I'm pretty disappointed that a good solution wasn't offered to help me, and now I can't redeem my reward to get the item I needed. It hurt to see that I got attitude from the manager when she knew someone did something wrong, I was not rude at all. I was being understanding and offered her an opportunity to...

I had a very disappointing and frustrating experience at this Michael’s location. I came in to return a Cricut 4 machine - an item I was told would be eligible for return. At $400, this isn’t a small purchase, and I expected better customer service.

When the cashier asked the manager for help, the manager immediately spoke to me in a rude and dismissive tone, without letting me explain the misinformation I had received. She showed no interest in hearing me out, offered no empathy, and incorrectly told me I needed to contact the manufacturer for a refund.

I followed up with her while I had Cricut Customer Service on the line, who confirmed that she had provided me with inaccurate information. Even then, she was immensely rude and insisted I contact Michael’s Customer Service instead.

I’m appalled by how I was treated. I’m out $400 and received no support whatsoever. I will never shop at...

While shopping, I found a large selection of items and the store was well laid out. However, the staff was nonexistent and when I did interact with a staff member they were not helpful. It took me 15 minutes of waiting before I was able to check out. An additional team member walked by and completely ignored the line of customers waiting to check out. She felt more useful rearranging Christmas trees. While I was checking out I had a coupon code I wanted to use. When I presented the code I was told she needed the barcode and she had no idea how to put the code in the computer to honor the coupon. She also did not ask for assistance to help with the problem which led me to believe she did not care. I paid and left to save the other customers from waiting any longer. Great selection but employees need more training. I had an awful experience and most likely...