Spirit Halloween — Local services in Janesville

0 stars! I purchased almost $300 worth of merchandise and they double charged my account. They offered little to no help and expected me (the customer) to do all the footwork just to get my money back. I was told to email their customer support to get the issue resolved. Bank statement screenshots, pics of the receipt etc. Told me to wait 3 days to get a response. Meanwhile my account was overdrafted leaving me with no money for anything. Their customer support FINALLY responded telling me to resend the pics and screenshots even though I already did. It's been an additional 2 days and they still haven't even responded. Absolutely horrific customer service! Use cash if you're going...

I bought a costume on the 28th and it was the wrong size, tried to exchange it today (29th) for the correct size and apparently they don’t do any exchanges beyond the 27th which is before I even bought it. I would’ve tried it on before buying it if I knew that but now I’m stuck with a costume that doesn’t fit me and I’m supposed to host a costume party. I feel like they made this rule to force people in situations like this to buy another costume so they make more profit. Cause like what harm would come from me grabbing the same costume in a...

I love Halloween, and I like this store, even though it's pricy, everything is these days. What gets me is the employees they hire. I get it's seasonal, but everytime I am there, there is never anyone available to help, because they all stand behind the counter gossiping with each other. Not sure what the hourly rate is, but it must not be enough to motivate the staff to actually work. This is true every year I return to shop. At least this year the store is in a bigger spot and there isn't an ocean of garbage behind...