Walgreens — Local services in Janesville

Utterly horrid for the most part. I work 2nd shift, so I always get my meds around midnight before going home to relax. Besides 2 male pharmacists, one I know his name is Brian. He is amazing! There is one other guy that is VERY GOOD. They're both in their late 20's possibly 30 and they both work overnight.. other than that this place is a disgrace to say the least!! Tonight is the worst of all by far.. and let me tell ya, that's saying something! I came at midnight, there were 8.. YES 8 friggin cars in the drive thru! 7 people waiting inside! I ask one guy that was sitting down how long he'd been here, he replied "a half hour". I said geez that's bad! He said "yeah and I haven't even been helped yet!" He came over from the emergency room and looked terrible! There was one terrible male pharmacist working that couldn't fill one script without calling someone on the phone and talking for 10 minutes... meanwhile he had FIFTEEN CUSTOMERS WAITING FOR HIM... Now I understand he could be new, but why would you leave someone new alone after hours? Also there were 2 to 3 more employees working, and they all just stood around doing NOTHING. They could AT LEAST help run the damn register!!! But NOPE, they couldn't even do that! Then after all of the BS and at least AN HOUR LATER, the guy tells me my insurance has been cancled, when my girlfriend literally just picked up one of my other scripts an hour earlier at the other Walgreens! So I ended up paying $91 in cash to get my script so I could go home and sleep.. and will ONCE AGAIN have to get them to refund my money when someone that knows what the hell they are doing comes in!! Because this crap happens ALL THE TIME HERE!!!! This will be my VERY LAST TIME USING WALGREENS PHARMACY ON MILTON AVE in Janesville Wis.!!! I suggest if you can, USE ANOTHER PHARMACY!! Save yourself the headache...

I would give 0 stars if possible. I spent the last hour on the phone being transferred between the pharmacy's awful automated system to 4 other techs who cut me off twice, put me on hold for a total of 8 x's (and btw, the hold music is a nightmare!!) The first girl told me my prescription would be ready in an hour. Then I rec'd a text saying they would have to get doctor authorization (even though there were already two scripts on file.) That's when the saga began. I wasn't even told several times that I was being put on hold for lengthy periods. Then when the phone did actually ring, I'd hear someone on the line who would put me back on hold. I called the actual store and spoke to the asst. store mgr. who went back to the pharmacy and then also put me on hold. The next person who answered next wasn't even her. The woman I got asked if this call was in regard to a completely different person. She was going to put me on hold and I said, "NO!!!" She looked up my acct and said everything looked fine and I could pick up my order in and hour. I asked to speak to the asst. store mgr. again. I was...of course...put on HOLD!! I finally got through to her again and told her how I didn't appreciate this whole thing. She put blame on the person in the pharmacy. She said she would go back and talk to them. I was like, "no thanks, you've wasted enough of my time for the day!!" I dread Walgreens every time I go!! I hate to think about transferring to my clinic's pharmacy since they are only open on business days but I think it would be much less hassle than going...

This Walgreens pharmacy is it's own circle of hell...I seriously have nothing good to say about it. I went to kettering a few times and it was like night and day. Every single person I have an interaction with at the milton ave pharmacy is so unbelievably rude, and I can't remember a single time I've left when I wasnt in a terrible mood. Just today, the woman behind the counter was speaking to this kindly old man as if he were an imbecile and I wanted to slap her. I don't understand how people this rude can work in a career that deals so closely with people. And it's not just the staff that gets to me... but how is it SO disorganized? I'll use the automated voice system to fill a perscription. I show up the next day (after waiting in line for a half hour) and they tell me that the perscription isn't in my account. Then how did I call it in on the automated system? Lol. Coupons give the staff a seizure and I have to insist that they keep trying to put it in bc it DOES WORK. A trip that should take 10 makes takes an hour...not exaggerating...and I always walk out the door basically seething, which is so uncharacteristic. I seriously don't have the words to express my hatred of this pharmacy. I don't care if it adds 40 minutes to my day, I will use the Kettering...