Geek Squad — Local services in Jasmine Estates

Worst customer service experience ever. Went to them only because my phone provider said they were an apple repair facility. My phone was still under warranty, only 4 months old. Phone wouldn't power on, they said they had to send it to Apple and should be about 4 day turn around. Week later no calls from them, went to store and person at the counter had no clue what was going on, said he would leave a note for a girl who works in the back (since he wasn't authorized to get into emails from Apple). Three or four days pass didn't hear from anyone at geek squad. Went back to store, spoke with the girl who was in charge of repairs, emails etc. She was very apologetic and told me she was sorry for not letting me know what was going on with the phone. Apparently it had gotten "lost" in shipping back from Apple, and she had made a claim with them to get the process going for a replacement. Gave her my number again and told her to call me when she knew more. This time she called me a few days later, letting me know she was waiting to hear back from Apple. I called her again a few days later and my phone had "showed" up. Went to store and dealt with the guy from previous time who has absolutely no clue what is going on, and he couldn't answer any of my questions. Spoke with girl who is in charge of repairs and she really couldn't fill me in either, gave me attitude when I asked if this was the original phone, etc. Told her that my phone had a glass screen protector and it was gone. Was told it was my fault for not taking it off, and they aren't liable. Ok understand that, asked if they could help me out with a cheap screen protector for the inconvenience, and she gave me attitude and just walked away rudely and got a manager who was on duty to split the cost. If the people who worked at geek squad would have followed up with me at the begining and called me and let me know what was going on it would have been a different story. I had to go to the store many times to find out what was going on and reach out to them everytime. There is no communication in that department and between the two people I dealt with for the whole almost 3 weeks, no one had a clue. Recommend finding another place to have service done at. (Decided to leave the names of the employees out of the story and not put...

can I give NEGATIVE 10 stars? What a joke; what a rip off. I purchased FOUR TCL TVs and a computer system and I purchased and have paid for this Total Tech Support nonsense for YEARS. The one 43" tv had to be replaced last year. That was fine - they came out and installed on the wall the new t.v. at no charge to me. One year later, the t.v. is broken again. No sound no picture. Another tv has developed colored vertical lines. I made the appointment for repair over the phone and was told that yes, indeed, I'm covered. I was told that I'd be called at 9:00 a.m. to schedule the appointment that day. No one ever called. At 10:00 I called them. He didn't understand why no one contacted me and promised to get on it. Here is it is noon, and nothing. I called again - got the runaround to four different people - all of who said, "It's not my department." Then I receive a voice message from a very snarky technician telling me that it's going to cost me $124 for one and $154 for the other just to find out what's wrong with the TVs. What happened to the total tech plan that I've been paying over $300 a year for years? it's supposed to give me FREE diagnostics. On top of that, I recently had a computer problem and was told it would be THREE WEEKS before someone can come out. I ended up hiring a computer guy who came out the next day and fixed the problem. DO NOT WASTE YOUR MONEY, YOUR TIME AND YOUR ENERGY WITH THIS SCAM OF A BUSINESS. AND DON'T PURCHASE PRODUCTS FROM BEST BUY. THEY...

I had tried to make an appointment with Apple to go to the Apple Store to have my phone repaired. Instead they had told me that "Geek Squad" would be able to help me and it was more convenient for me to go there because it was closer to my house and office. I hesitantly said okay because of the reviews I had seen on this particular store. Wouldn't you know it, the reviews came true. The lack of respect given by the Manager behind the counter was incredible right from the beginning. He literally tore my phone off the diagnostic machine and handed it to me. He was insistent that they could not do as Apple said they would do and that they are not Apple and that Apple cannot dictate what happens at his store. The person who did all the diagnosis had stated that the phones screen would need to be replaced and also the camera and the flashlight and it would be ready by that evening. The Manager (Ed) stated he could not promise that and was very rude about it. Anyhow, I will try and call Apple about this once again and get an appointment at the Apple store, however, this experience was horrific and I will never go...