O’Briens Restaurant & Bar — Restaurant in Jefferson Township

Stopped at O'Briens during our layover in Chicago. It was good and did the job. When I think of airport food I have varying criteria based on the time of my layover. Quicker layover involves quicker food and O'Briens delivers on that. It may come at the cost of the freshness of some of the meat, but it was simple, enjoyable and delivered.

They put the ketchup and mayo on the side with packets, which is nice to determine how much you want. Likely speeds up the overall process. For airport food it's always more expensive than you would like but certainly fair given everything in an airport is typically inflated.

Service was fast and smooth and one gentleman was really pushing the drinks, through attempted charm towards all customers and if that's what he is encouraged to do that's great! If not, it's simply not what I prefer as a customer but I know philosophies are different everywhere.

In short, it's an easy quick pick at the...

Unbelievably rude customer servers at the cashier! I had purchased today (@11:31am), a plain grilled chicken sandwich, and was shocked when the cashier told me it was over $20.00! I politely stated that “I’m sorry, I can’t pay $20 for a grilled chicken sandwich- that’s just not right.” Then, a rude agent by the name of Cindy (at least that’s what she told me her name is when I had asked), told me verbatim : “it’s the airport. Get over it. Have yourself a nice day.” That being declared, let me first say that I am an executive who has been helping out restaurants like O’Briens at the airport when I can throughout the pandemic, as I have flown all through 2020 on American Airlines out of O’Hare. As good as the chicken sandwich is, if you treat customers the way I was treated today, there won’t be many chicken sandwiches to make for zero customers. Regretfully...

I normally don’t bother with reviews, but this was a ridiculous enough experience that had me vow to never give them my business and left me very upset. I understand having a policy to only allow patrons to sit at your busy airport location. But when you have at least 10-12 seats open and threaten me by calling over an officer less than a minute after handing me your menu and informing me of the policy, all the while being very rude and harassing me when it’s really not busy at all? Less than half the seats taken. No line. Early morning at O’Hare with a full day of connecting flights after getting up at 5:30am. Very unhappy with them. Train your employees to at least be polite and considerate if you plan on maintaining...