SleePare Mattress Store Chicago — Local services in Jefferson Township

I am really starting to lose my patience with this company. I feel like I’m getting the runaround at every step.

I went into SleePare last Saturday specifically to try the WinkBed Luxury Firm. Aidan, the salesman, told me they didn’t have it in stock because he’d sold the floor model, but would be getting another in about 10 days. Instead, he pushed me toward the Helix Midnight, telling me it was “better” and “far superior in every way” (not verbatim, but close).

They did have the WinkBed Blue Series in the store, so I tried both the soft and the firm. I liked the soft much more than the Helix, but at over $3,000 it was way out of my budget. Since they didn’t have the WinkBed Luxury Firm (the one I actually came in for) and Aidan said it would be about 10 days before they got it, I decided to go with the Helix instead — at his urging. Yes, he works on commission — I asked.

The next morning, I called to cancel or at least put my order on hold because I found another store downtown that had the WinkBed Luxury Firm in stock. I went there, tried it, and liked it much more than the Helix — and it was almost $1,000 cheaper. When I called SleePare to cancel, Aidan suddenly told me the WinkBed had “just come in” the day before and insisted I come try it. I even started driving there but halfway decided I was done. I’d already tried the WinkBed elsewhere, I didn’t appreciate being pressured, and I didn’t want to buy from him or SleePare anymore. I told him to just cancel.

From there, I dealt with Bruce in customer service. He said the order was canceled but explained they don’t process refunds to Affirm directly — instead, they require customers to read their credit card information over the phone (including CVV and expiration) so they can send the money to the customer, who then has to pay Affirm themselves. I found that odd and unnecessary — other companies just process the refund.

Bruce told me I’d get my money within 24–72 hours, usually 48. I waited the full 72 — nothing. When I called, I was told Bruce was off and would call me the next day. He didn’t — I had to call him. He claimed he’d speak to accounting and call me later that day. He didn’t. Again, I called him back, and now I’m being told that if accounting can’t set it up today or tomorrow (which would still take 2+ days to receive), they’ll mail me a check — which would take another 5–7 business days.

At one point, a customer service rep even told me to call my bank to check for pending deposits — I did, and of course, nothing was there.

It has now been over 96 hours since I was promised my refund, and 5 days since I started trying to cancel. I can’t speak to how their beds perform long-term, but their customer service is pushy, disorganized, and frustrating. I will never do...

This place is a joke. Please do not purchase from here. Trust me, they will make your showroom experience amazing and you will leave feeling that your concerns were heard and excited about your new bed. However, the second you need to interact with their customer service, that’s when it all goes downhill. We were promised the same return and exchange policy as purchasing direct from the brand along with an extra 50 days within the sleep trial, making it more inviting to purchase through Sleepare, rather than the brand itself. However, the minute you need to initiate that return, they suddenly start claiming that they are exchange-only. Then they take over a day to respond to every email and conveniently never address anything real when they do reply. Why would I have ever chosen to purchase through your brand when going direct gives me the flexibility of returning for a refund? Their claims are simply nonsensical, since their entire sales pitch is based on offering a more generous and flexible policy and price compared to purchasing direct.

If you check the reviews for the New York and Miami locations, you will see tons of other customers who have had similar experiences with this company. Everyone is incentivized to leave a good review when they leave the showroom since that is where your good experience with this company will end. Almost every bad review that has been left for this company was updated after initially leaving a good review thinking this was a trustworthy and reputable brand. Stay far away.

———— (Prior to dealing with their horrendous, gaslighting customer service) Been looking for a store like this forever!! We have spent over a month trying to find a mattress and going to all the big box mattress stores. It got so overwhelming with so many options, rigid return policies and warranties we gave up. There were so many online mattress brands with amazing reviews but we were too nervous to buy one without being able to try it. Lo and behold we discovered SleePare. Kirsten was so helpful, she heard our concerns and walked us through the beds that would be the best fit for us. Didn’t expect to walk into the store and order a bed...

I cannot recommend SleePare Chicago highly enough! This showroom is a gem for anyone tired of the traditional, confusing mattress shopping experience. From the moment I arrived, I was greeted with a warm welcome and an energy that made me feel like I was more than just another customer - I was truly cared for.

What makes this place stand out is the incredible level of expertise and the thoughtfully curated mattress selection. They carry some of the best online mattress brands that you usually can’t test in person, and that alone is a huge advantage. But it’s the way they guide you through the process that makes it truly special.

The staff was professional, knowledgeable, and refreshingly honest no upselling, no pressure, just a sincere desire to help me find what worked best for me. I was able to test multiple mattresses at my own pace and ask every question that came to mind, from materials to warranties to long-term durability. They knew it all and explained things clearly and patiently.

The showroom was clean, modern, and incredibly well-organized, making it easy to compare different models side by side. The team respected my time while still making sure I didn’t miss out on anything important - it was a perfect balance.

From start to finish, this was the most comfortable and empowering mattress shopping experience I’ve ever had. I left confident in my purchase and even more impressed with the service. If you’re in the Chicago area and looking for a mattress, you have to stop by SleePare - you’ll be so...