Max Maxwell’s Drum Shop — Local services in Jeffersonville

I live in Etown, about an hour's drive away from Clarksville. I called (the owner?) a couple of times about a Ludwig kit that I had seen online.

First call was a Saturday before the time they listed as closing on their website. I got a machine and selected the option to get service as I had a general questions about their store hours and their Ludwig lineup. I didn't call their sales line as I didn't intend to buy and had just a general question. No answer, straight to machine. I called back and pressed the option for sales - IMMEDIATE PICKUP!!! I asked my questions, he answered them. I was told Ludwigs are in stock and that I could come up and try them. Okay.

In the middle of last week I called ahead (with cash in my pocket) to make sure that the store would be open last Saturday. The owner answered and said yes, that he would be there until 4:00 p.m. on Saturday. He also tried a bait and switch regarding Mapex drums over the Ludwigs I wanted. Even though the Ludwigs were listed on their website as "in stock," the guy said that they were actually at another store, but that if I really wanted them, he could get them. The drums were Centennials, which Ludwig says are not available in the U.S., but I thought what the heck, if he can get them, I would look at his hardware and pound on his drums. But you guessed it - I arrived at 1:30 p.m. and the store was locked up tight as a drum (LOL). No sign on the door, nothing.

I will never communicate with this sorry excuse for a businessman again. First the bait and switch attempt, then the no-show after an hour's drive. Do yourself a favor, cross the river into Louisville and shop at any other store except for Mom's (see my other review of their outfit).

Bottom line: I am looking to drop quite a bit of hard earned cash on a drum set and hardware. I expect at least a modicum of professional customer service, which is sorely lacking at The...

I actually came in to purchase a mic adapter for one of my studios. I was told that adapters don't exist in the size that I frequently use in my studios (and purchased at guitar center immediately after leaving) argued with over the fact that I didn't need a mic clip or the female adapters found in the thread of said mic clip. Your records SHOULD indicate that I have been frequenting the music store since it first opened. I regularly recommended your store to my clients but my confrontation with what I believe was the owner simply won't allow me to do so any longer. I have taken my...

We've had mostly good experiences here. It's great to have the shop in the neighborhood! The people have always been friendly and helpful to me. My son loves to go hang out there and talk music. He's gotten good deals on good products. He would give 5 stars but he's never been to another shop and he loves his friends there. They take care of him. I can't speak to the service because we've not had anything serviced here thus the 4 stars to keep it real. I'm reviewing because I appreciate the shop, and my son, Austyn asked me to! Quentin has good...