Marble Slab Creamery — Local services in Jenks

I went to marble slab to purchase a pint of salted caramel ice cream with yellow cake slices mixed in. The pint of ice cream was $11.99 with no additional charge for toppings. As she was mixing the cake into the ice cream I asked her if she could take table spoon size amount FROM MY OWN PINT I PURCHASED and put it into a child size serving cup as my husband is a diabetic and was in need of sugar and I asked her if I would have to pay for an additional side of ice cream since she took it from my own pint of ice cream serving that I was already paying for and she said no. We get to the register to pay and she charges me $11.99 for the pint of ice cream and then another additional $5.99 for a side of ice cream! SHE TOOK IT FROM MY OWN SERVING FOR THE PINT AND CONTINUED TO CHARGE ME FOR MORE AS IF SHE TOOK IT FROM THEIR ICE CREAM BUCKET!! I asked her why she charged me for the other small side since she took from something I already paid for and she said because you already ate it and I have to charge you for the bowl… um WHAT!????? I paid and left but I will never come back EVER and don’t recommend this location. It’s a shame cause they’re delicious but they are scamming you...

They are kind and courteous by letting my kids use the restroom and buy cold waters. Ice cream is good. I was their when they were busy. This place has a good atmosphere and good nightlife at the same time as being kid friendly. Their is not much for indoor seating so I just use it to stick the kids their till everyone is done ordering. I’m kind of done eating here unfortunately the river walk is such a posh place that I wear my best clothes every time I’ve thrown away my 10 dollars worth of ice cream when it’s brand new because it was dripping all over the place. I know how to eat ice cream without making a mess and I ask for things in cups and bowls it is still a problem. Everything is overfilled and it’s...

Amazing ice cream, nice staff, and allergy friendly signage, but sadly the following experience ruined this experience for me.

I tried to pay for my ice cream using a gift card containing $15 in value, but the register returned no value on my card. After the store called the owner I was informed I would need the receipt to prove the card had value. I showed them the charge to my checking account but the best they could do was compensate my order.

I'm disgusted the store had the audacity to blame their shortcoming on me not being able to prove the value of the card they sold me. That said, you, the reader, likely won't have a similar experience as I did, lest you dare buy...