I must express my disappointment, as indicated by the one-star rating. Please be aware that this review will also be posted on Google.
I had a scheduled appointment at your Jersey City location to address a shattered screen. After a considerable travel time, I waited for two hours to receive my phone, only to discover that the camera was not functioning.
I was informed that the repair would cost $200, or I could contact my insurance provider. Considering the damage occurred at your location, my insurance will not cover the cost and advised me to have the camera fixed at no charge, as it was damaged while my phone was being repaired for the shattered screen.
T-Mobile also examined my phone and noted that the screen was not correctly installed, as it appears the screen they installed does not match my phone model.
I am very upset and disappointed, as I have been unable to use the camera, which is essential for my work, and now I must save money to purchase a new phone, which I did not anticipate needing.
I hope to hear back from you soon and...
Read moreTheses guys are fantastic. This sole owner has been open for only 3 weeks (today is 6/14) and timeliness, performance, price and quality (TBD) is so far outstanding. I have been researching this company for about 8 months ready to seek an alternative to the OEM or the local current top repair service provider (ubreakifix). The staff l here gave me a price, a time when the repair was to be completed, and boom! Done! When I first walked I had some apprehension about trying it out but I needed a repair of an Motorola Razer+, and wasn't too sure it could be repaired aftermarket. The staff here confirmed that it repaired this model as advertised. Come down with no fears. No doubt these guys will do you right. It is is new store seeking a chance to perform your phone repairs. Give them a shot. I did. My go to repair store...
Read moreI had an excellent experience with CPR Cell Phone Repair. From start to finish, the staff was professional, friendly, and efficient. They clearly explained the repair process, walked me through how the payment works, and completed the repair the same day, faster than I expected. My device now works perfectly, and the quality of the repair is top-notch. I appreciated their transparency, no hidden fees or surprises. I highly recommend CPR Cell Phone Repair to anyone looking for reliable, trustworthy, and high-quality service. They handle everything from device repairs and screen protectors to phone cases and a variety of...
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