Furniture inc — Local services in Jersey Village

I recently visited Furniture Inc. to purchase a dresser and was genuinely impressed by the outstanding customer service. I was able to browse comfortably without feeling pressured or harassed, which made for a really pleasant shopping experience. Greg initially assisted me and even offered an online deal, though it was slightly above my budget. I decided to hold off on buying that day and continue my search.

A few days later, I called to reconnect with Greg to discuss shipping, setup, and possibly move forward with the purchase. I returned because the customer service had been excellent compared to others I visited. Unfortunately, Greg wasn’t there at the scheduled time, but I was greeted by a wonderful associate named Martha.

Although I had hoped to complete the sale with Greg, Martha went above and beyond to ensure I was taken care of. She was incredibly knowledgeable, answered all my questions about the furniture, and gave me a fantastic price on the dresser I wanted. I actually enjoyed doing business with her.

Delivery was quick—just the next day—and the setup was smooth and efficient. The dresser came mostly assembled; the delivery person only needed about 10–15 minutes to attach the mirror and complete the setup.

I gave 4 stars because, while the overall experience was positive, there were a couple of issues with communication. I had scheduled a meeting with Greg, but I wasn’t informed that he wouldn’t be there, and Martha had no knowledge of our appointment, which felt a bit disorganized. Communication is key.

Overall, I’m very happy with my experience and will definitely be back to do business...

I was really excited to purchase from Furniture Store Inc. because they have beautiful pieces and good deals. Unfortunately, my experience has been extremely disappointing. Communication has been poor from the start — I had to follow up multiple times just to get basic updates. My delivery was delayed beyond the promised time frame, and even after two weeks, I'm still waiting on things I was promised for the original inconveniences. I’ve extended so much grace before writing this review.

What’s most frustrating is that the team made multiple promises they did not follow through on. At this point, I’ve had to let two friends know not to move forward with their purchases here this month and recommend them to my old reliable furniture store BEL, which is unfortunate because the furniture itself is lovely. Customer service and reliability, however, are just as important, and sadly, this...

I bought a mattress from Furniture INC and the whole experience was fantastic! The staff was super friendly and helpful, answering all my questions and making sure I found the perfect mattress. They didn’t rush me or try to upsell me, which I really appreciated.

The delivery was smooth as well. They brought the mattress right to my house, and it was on time, just like they promised. The delivery team was polite and careful, making the whole process stress-free.

Overall, I couldn’t be happier with my purchase. If you’re looking for great customer service and a hassle-free experience, I definitely recommend...