BoxDrop Johnson City — Local services in Johnson City

Kyle was awesome! He's very professional while also maintaining a laid back and conversational demeanor, so you feel heard and and understood, and like you're actually interacting with someone on your level, instead of feeling as if you're trying to buy a bed from a pushy used car salesman, which one would encounter at many other retail mattress stores. 😂

He responded very quickly and succinctly to my messages and inquiries through Facebook, with all the information I needed and easily set up a time for my husband and I to go meet with him and check out their inventory. He even checked with me the morning of to make sure the time still worked for us.

He was very direct and up front about pricing, both in telling me the general range beforehand for the king size I wanted, and then both telling and showing us the pricing in the store. He also has the store laid out in a way where the mattresses are set up from the lowest prices up to the highest in a row, which eliminates confusion if you know what budget you're in and want to try the various models that fit within it. We didn't need a box springs, and Kyle was not pushy at all when he inquired if we had one, in fact he recommended we use what we have if it was still in working order. You just don't get that kind of consideration everywhere when you're buying a product.

Kyle knew which mattresses to recommend us based on our needs and preferences, because my husband and I are at odds— he likes a soft, fluffy mattress and I prefer a firm one. Kyle was able to point out a couple that fell in the middle of soft and firm, that he thought we would like. He then invited us to sit or lay on them to try them out before we decided which to purchase, and advised us on which he'd go for from his personal experience.

Payment was quick and easy with cash or card, and we received a receipt through email. No issues at all, and he also offers financing if you can't pay up front.

We ended up with an amazing, comfortable mattress that we both love that's super comfortable and very high quality, at an absolute FRACTION of what it would cost elsewhere, in perfect new condition, wrapped and sealed in plastic. I'm telling ya'll, I saw his listing on FB marketplace, and there were other people around here selling used mattresses for what I paid for this new one. Kyle was also kind enough to help my husband get it loaded into our truck, and made sure it wouldn't fly out on us down the road.

Overall it was a great experience, and if I ever need another bed I'll be back. It totally beats visiting any other mattress store or dealing with pushy salespeople, not to mention the price, value, and quality is better than you'll find anywhere else, plus you're shopping local and supporting a member of our community! If you're in need of a new mattress at the very least...

BUYER BEWARE!!!! (I'm giving one star, because I can't give zero!) If you purchase a Helix mattress from DropBox, you waive the Helix 100-day trial period! I DID understand that I could not return my purchase to BoxDrop, but it was absolutely NOT made clear to me that I could not return it to Helix within their 100 day trial period. In fact, my understanding was that BoxDrop was placing my order directly with Helix, and my mattress would be shipped directly from Helix. This was not the case at all. It was actually shipped from a BoxDrop warehouse, and there was no "Helix order number" that Helix would accept when I tried to take advantage of their trial period return. I would NEVER have knowingly purchased a HELIX mattress for the very first time without having a trial period, nor should anyone else. In our case, it was too hard for me, and too soft for my wife...absolutely no way to fix that! Lying down on a mattress for a few minutes in a store is not enough to know whether you can sleep on it indefinitely.

The old saying "If it sounds too good to be true, it probably is!" clearly applies to BoxDrop. I re-learned this lesson...

I stopped in just to look, and ended up buying a King size bed and mattress along with a sectional couch. After seeing the prices in comparison to all other furniture stores in the area, it was a no brainer. I bought these pieces while saving thousands of dollars. Not only was the prices were amazing, but the same name brand quality. Best of all was the customer service that I received, I delt with both of the owners, a super nice young couple that was happy to deliver my items accordingly to my schedule. Before you buy any furniture anywhere, stop by this place and save yourself $$$$$$$$$$$$, while helping this young couple's business do well. Trust me, it's worth your time, I've never even written a review before, that's how much I was...