Ollie's Bargain Outlet — Local services in Johnson City

I have to say that I am very disappointed with my experience with OLLIE'S. I purchased a Hamilton Beach counter top grill at the Johnson City, Tn store on 9/25. Drove back to Asheville and opened the package and found the temperature control button on the grill to be broken. Drove back to Johnson City today and exchanged for another grill the same as the first one, because I really liked the features of this grill. Took it to my car and opened box and checked the controls on front and everything appeared to be okay. Got back home and took completely out of box and a large piece of the back of the grill was broken off. I called the store and asked if they inspected their appliances before they put them on the shelf to sell, gentleman I spoke with said "no" that is up to the warehouse to check before sending them to us! So, I have to make another trip to exchange or get a refund. My problem, but I won't be making another purchase...

Went to Ollie's tonight looking for a bag of popcorn kernels. Couldn't find them although they had carried them previously. Asked the cashier if she knew where the old fashion popcorn kernels were that they had last week . She told me she had no idea what I was talking about. When I tried to tell her she said,"how many times do I have to tell you I don't have any idea what your talking about!" I told her I didn't mean to make her mad and she didn't even thank us for the purchase we made. I have never been talked to like this in any store and especially not Ollie's. I didn't speak to the manager about her rudeness because she looked like she needed her job, but I have to say if this happens again I certainly will speak to the manager. I worked retail for several years and if I had spoken to a customer that way I would have been fired...

I went here today and bought a 12 × 15 carpet and the carpet said 12 × 15. Come home and unrolled the carpet and it is 12 × 14. Now I have a foot of bare wood in my living room. I paid for 12 × 15 and now I'm stuck with a long bare spot across my living room. A foot worth of bare wood all the way down my living room. I paid for something that wasn't right and I should get a roll of carpet that's a foot wide. I know they have a runner carpet cutter there that they make runner rugs with and it would be nice if I at least got that foot of carpet in a runner rug across my floor that's also 14'3 × 1 so that I can cover the long spot that I bought that wasn't there. I took pictures as well of the carpet I took a measuring tape to when I unrolled it. Also took pictures of my living room. That is not ok to sale something like that and say it's...