New Wave Wireless — Local services in Jonesboro

Worst customer service I have ever experienced. My son took his phone in to get the screen fixed. When he dropped the phone off it worked perfectly fine. When he picked it up it wouldn't even turn on. They sent it off to be repaired and told him he could pick it up in a week. In the mean time they gave him a loaner phone. His SIM card wouldn't work in the loaner phone so they told him to take it to our carrier and have them Unlock it. Turns out the phone they gave him as a loaner was reported as stolen. He went back to the store and had a conversation with them about it and all they said was "ohhhhh sorry man". So the date they gave him for his phone to be back and fixed has come and went and his phone hasn't even been touched yet. He has been without a phone for a week. When I called to find out what was going on it was a complete mess. I started off talking to Brianna who had no idea what was happening. She put me on hold, came back and said "as we told the person that came in earlier, it's not ready and since you lost the loaner phone..." Woahhhh...I had to remind her it wasn't lost, they gave him a stolen one. All I got was an oh. Then I had to remind her hat the reason it was sent off was because they broke it. In a very ignorant condescending tone she asked how they broke it when we brought the phone to them. That's When I asked for a manager. She told me she was the office manager and there was no one above her. Everyone has a boss unless you own the company. I told her I wanted to talk to the store manager and she said he wasn't in. I told her I wanted a number for him and she wouldn't give me one. I told her to take my number and have him call me then. She said he would t be back today and I said I don't care he can call tomorrow. She said she didn't know when he would be back tomorrow so I asked for his boss number. She said he doesn't have one. That's was when I was hung up on the first time. I called back and asked for a manager So she gave the phone to a guy named Michael. I asked who he was, he said he was just a worker so I went through the whole give me a managers number or take my number with him. That was when I was told to shut the hell up and then told to shut up another 7 times. I told him I am the customer and paying the bill on a phone that my son doesn't have cause they broke it so telling me to shut up when you aren't a manager isn't going to make me stop. I want to talk to a manager. That is when I was hung up on a second time. So I called back again. Micheal answered the phone and then proceeded to tell me he was the manager. I told him I don't believe him and I wanted his managers number. He said there is no one above him. I asked if he owned the business he said no. I said then there is someone above you. Either give me his number or take mine and have him call me period. He took my number to give to the owner(yeah right) and wanted to know what I was going to say to him. I told him that was between me and the owner. He said I have to tell him something. Tell him what happened to my son's phone and why I'm mad and I will have my own conversation with him that doesn't concern you. I have a feeling I will be calling back tomorrow. My issue is the whole way this has been handled. How do you not remember a stolen loaner phone and your staff breaking a customers phone unless it happens so much that you can't...

I called the day after my iPhone 6 glass broke. I spoke to a woman the first time & she insured me that they would take care of me. Because I'm a bit OCD I called the following day asking to make sure that bc I was just in town for the weekend that I would be taken care of. I even offered a deposit to ensure that I would get in. I do give them that credit bc they didn't take the deposit. I was in line when the woman in front of me was called first & I heard her say "Can you get me in?" His reply to was "No". Yo that she answered "I've been coming here for 3 days in a row & I'm getting the same excuse." He then said come back at 11:30 (it was 11:00 am) "Our tech will get to you today." I then get called to the clerk on the right bc she was in my left & I said "Hearing her speak I'm not getting in..." At that time the tech walked in on his phone & the reason for the back up was bc he had repairs from "last night" After he talked to the "tech" he told me to come in at 11:30 as well as the woman to my left. I went around the corner & paid $105 & it was done in an hour. So, this is my advice, if you have a broken glass on an iPhone 6 or 6 plus, go to the wireless place where Fujis is at & pay. It's...

I have to call page plus every single month to reset my phone bc their computer NEVER activated my phone, I have to use someone else’s phone to activate a phone I already activated while in service EVERY month. They charged me for service when I was paid up 3 months when I first started took 6 months to get my money back- Now they double charged me for the second time since having them and won’t answer the phone to stop the transaction. Opens at 9am. Says on the door and on the website, still can’t get them to answer 10 mins into their “work” day” never go to these guys your better off buying a phone you like and activating it yourself. Just do it.

Edit to managers response- part of my “inconvenience” is your employees not answering the phone during work hours, I have to call page plus directly due to your store never answering the phone to address issues like this. Typical response to spend more money at a store to “fix” a problem rather than a response of “I’ll make sure my employees answer the phones when work hours start”. We don’t need more or new we need pre existing to be working and support...