Taco Bell — Restaurant in Jonesboro

My partner works late at night, so this Taco Bell location is our only option for a quick late night dinner. Over the past year we have been consistently mistreated by the staff. They are rude, condescending, and unprofessional. Every time we have gone to this Taco Bell, our order has been wrong. Every. Time. Either food was not given to us, or it was made incorrectly. The packaging of the contents is consistently sloppy. There is a serious lack of consideration for even the little details such as sauce, utensils, and straws. We have probably lost upwards of hundreds of dollars at this location because of incomplete orders, so for a while we stopped going here because it seemed nothing was getting better. I rarely complain and am not a confrontational person, but after giving it another try to check for improvement tonite, we, once again, were given an incomplete order with sloppy packaging, and the food was substandard quality AT BEST. Workers were seen from the window to be on their phone, without masks, or masks improperly worn. It does not seem to me like the workers here take their jobs seriously, and the managers are either apathetic or incompetent. I don't know how its possible to be so consistently bad at your job and yet continue to stay in business. I can safely say I will NOT be going back to ANY Taco Bell establishment for the foreseeable future. Something HAS to be done. Customers deserve better than subpar...

I wanted to leave this review just on the chance the owner actually happens to read it. That way they know why their business has such poor reviews and has been losing profits. Your crew always burns the food, takes 15 to 20 minutes just to make the food, doesn’t make the food correctly (leaving out half of the ingredients most of the time), and doesn’t give all of the food in every order. Then when the customer tells them they’re missing food, or ingredients, or the food is burnt, the crew won’t make things right. The common response is, “if you don’t like that one by another one.“ On top of all of that, they’ll close for 2 to 3 hours during every day when they don’t feel like working. A customer can pull up and they’re all just sitting inside talking or sitting in the parking lot talking and have some reason why they’re closed at that time. Most nights they close 2 to 3 hours early as well. During that time they’re all also just sitting inside or sitting in the parking lot and talking. Then they all leave once the actual closing time arrives. This is just a guess but I’m sure they’re doing it just so that they can all be paid the same amount regardless of when they close the doors and stop serving customers. Again, I just thought I’d leave this here in case the actual owner reads these reviews. If you are reading this, at least you’ll know why you’re going out of business and...

Dine in is unavailable due to COVID-19 restrictions. So I attempted ordering in the app which crashed repeatedly. The next attempt was in the drive thru which moved extremely slowly. When I got to the speaker the person working drive thru couldn't figure out how to take my order, selected the wrong items repeatedly, yelled at me for not ordering what they knew how to select, blamed me for their inability to do the job, and sat in silence on the speaker for several minutes without explanation because they couldn't figure out how to work the register. I ultimately gave up and drove off since the people behind me in line were screaming threats at me due to the extreme wait.

So I went to the next nearest Taco Bell. The line was out into the street. So I tried the last Taco Bell left in the area. Short line there that moved quickly. Of course the reason that line moved so quick? They were out of nearly everything, which is hard to trust considering most of the foods there are the same ingredients combined in different ways.

I tried Taco Bell a few days later and arrived about 40 minutes before closing. They never came on speaker or came to the window. I can only assume they had decided to stop taking orders early for some reason.

I like Taco Bell's food but unfortunately have to rate them lowly since I've been unable to even place an order successfully in the...