KAY Jewelers — Local services in Joplin

Love this Kay Jewelers. We've received really great service here through our engagement (now wedding ring shopping) this last year. I have only had one bad experience in the past, I had came in after getting engaged and told the woman working and there was no happiness or emotion from her or a congratulations. I understand that's an "expectation", however, when you work in a customer service position to celebrate happy moments, you should be amazing at it. I imagine it was a projection of how her life is doing or she was having a bad day. On a side note, one amazing staff member I will give a raving review to is Kelsey (sorry if your name is spelt wrong), she is awesome and her great service is what inspired me to write a review today. When I entered the store to get my ring cleaned, she immediately made me feel welcome, was warm, and wonderful to talk to. She even went out of her way to speak with me about her thoughts on rings, wedding bands, and even told me about their semi-annual sale dates. Coming from someone who knows how tough working customer service is, her going above and beyond without me requiring it made me want her to be recognized. She deserves a...

Joplin Range Line Road

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I had an absolutely amazing experience at Kay’s Jewelry while shopping for both an engagement ring and a wedding band. From the moment I walked in, I was greeted with warmth and genuine friendliness. The associate who helped me made the entire process feel easy, exciting, and completely stress-free.

They took the time to listen to what I was looking for, offered helpful suggestions without being pushy, and made sure I felt confident in my choices every step of the way. Their knowledge, patience, and kindness turned what could have been an overwhelming experience into something truly special.

I left knowing I have two beautiful rings waiting for the perfect moment I absolutely love—and with a huge smile on my face. I couldn’t recommend Kay’s more, especially if you’re looking for a personal and meaningful shopping experience. Thank you for helping make such an important moment Ashtyn:) we appreciate your help in this...

My husband purchased a1/2 karat anniversary band for me to celebrate our 25th wedding anniversary. It was a little big so I had it sized. It had to be sent out because they don't have a jeweler in-house. That took 3 weeks. When I picked it up, I wore it for 1.5 hours and a stone fell out. I took to back to the store and now I have to wait another 2 weeks to have it fixed. I believe they damaged the prongs when they sized my ring. There should have been a quality check before it was sent back to the store. The store manager didn't check the stones, only took a picture of it. The assistant manager was very helpful, kind and understanding. The only reason. I did not return it was because my husband picked it out himself and I'd have to pick out the next one. We will never go back. We will use a jeweler that can service...