Lane Bryant — Local services in Joplin

Have been going to this store for many, many years. However, over the course of the last couple of months, I have visited twice and both times the customer service was AWFUL!

I do understand that everyone has a bad day.. Second to the last time I was there, one clerk was texting on their cell, one was putting up stock and one was just standing behind the register. There were two other customers besides myself in the store, and not once did someone ask if I needed anything. I proceeded to try on a few items, and would have actually purchased about $300 worth of clothing if I would have received ANY HELP at all.

Last time I was in there, there were three other customers in the store. The store manager and a clerk were standing behind the counter talking, and one other clerk was actually working to check someone else out. Again, not ONCE was I asked if they could help. When I asked to speak to a manager to let them know that I'll be taking my money elsewhere, and then the manager identified herself to me, she got belligerent and rude, claiming she had personally asked me if I needed anything when I walked into the store. I asked if I had answered, and she did admit I did not. I informed her that perhaps that should have been a clue that I didn't hear her or was assuming she was speaking to someone else (she really was NO WHERE near the front of the store when I was there, so I don't think she was being entirely truthful, I think she was trying to justify the fact that no one helped me.)

When I told her that I never planned on coming to that store again, then she got really mad. Truly unprofessional and if that's Lane Bryant's idea of a manager, they need to re-think their ideals.

I am taking my clothing dollars to our local Cato - they are FAR more helpful, prices are more reasonable and they are actually closer to where we live. Too bad, Lane...

10/10 Absolutely will come back. This was hands down the BEST customer service experience I've ever had. I stopped in on a Sunday to get fitted for the first real bra I've worn in three years and it was honestly great. I had Kate helping me and let me tell you, she was FANTASTIC. She got me measured and I tried on about 10 different bras and she figured out my size for the different types of bras, balconette vs. full coverage. I ended up getting a great fitting bra that I wore out of the store that day. Kate hooked me up with coupons and she said she could also order me different bras and send them straight to my house. I also got a letter in the mail with my sizes in case I lost the card with them on it. Run to this store, ask for Kate, you will...

So I visited the Lane bryant in Joplin Missouri last week it was my first time in the store. The lady met me very friendly she could tell I was nervous I've always heard they were really hi priced and she offered a bra fitting I never had a fitting I'm plus sized and am covered in scars as I'm a heart patient but she and the lady upfront was so sweet and patient oh and they have this bra it's really cool and comfortable I'm a underwrite girl but this one is a plunge with firm gel like underwrite. I got 2 one black one tan and they are comfy and I treated my self to a few pairs of pantie boyshorts cute ones that actually fit anyhow it was my first trip to a lane bryant and wanted to share...