Zales — Local services in Joplin

Very poor customer service. Originally bought a Ring and didn’t request it to be sized yet bc my bf had engagement plans but the lady put in a repair order without us wanting one yet so she said we couldn’t have our ring yet. So I agreed to get it sized and requested it to be a 6.25. Later look at my repair receipt and she had on it my request but to size to a 6.5 instead. Of course the Ring comes back and fits a little too big but whatever at least I had it back. Wore it for maybe an hour one day and the diamonds on the side were cutting my other fingers so we did a return on the Ring and later chose a different ring. So we buy this other ring and I tell the lady I once again want to wait to have it sized at a later time so we can finally get engaged and I didn’t want to wait three weeks to get my Ring back bc we wanted to be engaged before then. She promised me it till be back in two weeks so I agreed to send it off. Again tell them I need a 6.25. She straight tells me that she won’t let me get that size and that she’s putting it in for a 6. This Ring has a really wide band. I already know this is going to be too small. It’s been over two weeks and I’m still without a ring. My friend turned in her Ring for a repair 4 days after I did and they said her repair would be done on the 6th of December. She was able to get hers today so I asked if my Ring was in yet since mine said it would be back the 2nd. The lady treated me like I was stupid and said that “well your receipt clearly says December 2nd so that’s when you’ll get it”. I pointed out that my friend was picking her Ring up that wasn’t supposed to be ready to 4 days after mine and she didn’t pay for faster shipping or anything. Even when going in to buy my ring I knew what I wanted and showed Mandy the picture of exactly what I wanted and she wouldn’t show the Ring to me till I finally got up and walked away and found the Ring myself and asked to see it. This should be the happiest moments in a persons life getting to bring two families together and Zales has made this an absolute nightmare. I just really hope the Ring fits by some mirical when it finally arrives. If not I’m returning it and never coming back. You think when someone is spending that much money somewhere they would at least be shown some respect instead of treated like...

Unprofessional and they say you’ll get your item at a certain date and then when the day comes you should receive it. They change what they say. He said that he couldn’t give a time frame. And basically it gets there when it gets there. It shouldn’t take six weeks to get my ring back let alone ten weeks. They didn’t compensate at all. I will not be buying any of the other products I had planned to from them. Very disappointed. On top of that the manager is rude and talks down to you. He wanted me to buy a product to clean a piece of jewelry I bought from them. Even though I hadn’t worn it yet and was saving it from my wedding it was already tarnished and basically gave me a lesson on jewelry and said I should know what it was...

Terrible service the manager is very concieted and treats his costumers poorly and like they're less than him! scammed my husband into believing the merchandise is insured with a life time warranty but failed to mention it only covers "certain repairs" was also told free cleanings would be provided as well and then when that time came around he proceeds to qoute half the amount spent on the jewelry to get them repaired and cleaned so no free cleanings and no repairs were provided they only cover diamonds supposably, just gave off snake like qualities. After bein loyal costumers and spending thousands of dollars there i just expected more costumer service! Lost...