I went just to look. Once I got there I was helped by someone who showed me a ring way over my budget (I think I said under $3000 and I was showed a $5000 ring). :/ However, once I started working with one of the guys, he was very easy to work with. He explained the different C's of diamonds and showed me a ring that was about what I wanted to spend. He mentioned there was a sale going on that would save me several hundred dollars. There was a "protection plan" that was fairly expensive available. However, it covered resizing and replacing stones. There was also a 30 day money back guarantee. I also added some peek-a-boo stones. So far, it has been close to 7 years since I bought the ring. My wife has resized the ring, lost a few of the tiny diamonds and has gotten it cleaned about 12 times. I've saved much more than the plan cost. Super glad I got it. I will say, if the ring sale wasn't going on I probably would have walked out without it that day.
Pros: Low pressure, clear explanations, good plan benefits, good return policy, additions to ring were easy to make and done correctly. Good sales. Widespread stores, easy to go in for ring inspections.
Cons: Cost for the first resizing? What? I spend thousands and they won't even make it the correct size? (Covered by the protection plan for me so it wasn't a factor in my transaction), attempt to up sell me as soon as...
Read moreHelzberg Diamonds is definitely one of the friendliest places my Fiance and I have been. Cindy and Alex found us beautiful rings and it took some trouble because of our own things going on with credit, but they stuck with us throughout the entire time and helped us very thoroughly to get us the rings we wanted, we are very happy to say, this is by far one of the best jewelry stores we have visited. We have been to quite a few other stores with not much help, but all in all, i absolutely recommend getting your rings and other jewelry from Helzberg Diamonds. Not only are they friendly but they are true, true to you and others and are always happy to help out. Absolutely 10 out of 5...
Read moreCindy helped me 1st I explained that I was getting something for a friend who is a missionary, so I couldn't spend a lot of money and I did not want something to blingy. What was beautiful about my experience there is that Cindy treated me with the same respect that I came in there asking for a 2 karat diamond she was patient and we roamed the store trying to find something. She invited John to help us in our search and He suggested something that that looked good and fit the price and so we made a purchase both of them were very helpful and kind. Cindy also cleaned the jewelry that I had on so I left looking...
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