Verizon — Local services in Junction City

My problem is not with the store, know better not to go to the store if your not a post pay customer. Because in the past they feel if your a prepaid account customer you basically don't exist. I have had a pre paid account with Verizon going on ten years. And they have made alot of money off my husband and I at the beginning with their extra data cards @$20 that the data is used up so fast that sometimes would have to buy 3 of them and that was just for my husband because he needed for his business. Until finally decided to pay the $80 monthly payment for unlimited. Which is another question we have is that we have separate accounts but our monthly bill you think would be the same but it's not. His was $80 and mine was $70.???? Please answer why . Now my other issue is the loyalty points. ( Pre pay accounts dont have this option) but we pay monthly just like post pay does. We but phones from Verizon, but no insurance are offered to us. We have spent 1000's of dollars in the last ten years on phones buying them through verizon.and you would think that when they came out with their 5G advertisement bring in old device and get free one on them we would be included in this deal . Nope !!! I've tried to get someone to explain to what pre pay customers mean to the Verizon company but no one will answer me. I will tell you what I think . Nothing!!!!...

This place as well as Verizon is a JOKE! They will bend over backwards to sell you a plan with an over priced phone. But as soon as you have issues, they take the "We Have Your Money, Not Our Problem!" mind set. When a customer pays to have a replacement phone delivered the next day, but it ends up scheduled to arrive 7 days later, THAT'S A PROBLEM! Most people in today's world rely on our phone for many thing. I'm no different. I'm not as bad as some, but since I have been waiting on a replacement phone, I have missed several import phone calls! And no one at the JC Store can tell me why it is taking so long, when I was told it would be delivered the NEXT DAY!!! And guess what, you can't call this store. You only get a call center in the Philippines. I called and was told an email would be sent to USPS and it should be taken care of. Was told they would call me back. Well guess what! NOTHING HAS BEEN TAKEN CARE OF AND NO ONE CALLED ME BACK! I have been a very loyal customer for many years with Verizon. But I feel this situation is not what I deserve. This review was completed by a FUTURE T MOBILE COSTUMER.

And do not believe their reply's! All say the same thing: No one deserves this treatment in their store, they will work to improve... etc.. They haven't improved, only...

I really want to give this place a better rating because I think it helps support a lot of the community in junction City. The experience I had was extremely poor. This is difficult for me to say because I know there was no purposeful malicious intent by my representative but he really didn't give me any correct information. He didn't tell me the correct plan I would be on how much it cost I didn't understand how much the phone overall cost it was all this soft estimation. If I got a contract or some kind of print out that would have been nice to explain what I was signing up for or not signing up for. It's a very carefree transaction which I don't feel comfortable doing when there's money involved. Overall my experience wasn't easy fix which starts with the representative giving correct information about the plan, want the rebates entail, and how to return my trade in correctly. So basically I want him to do his job. Please retrain this person or ask him to be more focused / detailed on helping others. It may not be a lot of money to him, but explaining options can make the difference of somebody locking into a few extra dollars that...