Ultimate Performance Auto & Truck Repair — Local services in Jurupa Valley

I wasn’t going to leave a review I just wasn’t going to come back to your shop because I didn’t have a good experience at your shop I don’t own the 2006 Tahoe that I brought in for a oil change I sold the Tahoe but I would not trust any of my vehicles at your shop after the bad experience I had with your girl that works the front desk I get down to the shop at and she has a personal conversation with a Customer in front of me and wastes my time because she wants to talk then when she’s done talking she takes forever to get all my information about the car then she wants to go over the car with me and tell me things that are wrong with it like my brake Fluid is Moldy never heard that before and all I did was bring it in for a oil change and she wastes my time for an hour for no reason then she doesn’t close the hood right it’s not latched and she drives it into the shop with the hood not latched I didn’t want her to drive my car with the hood not closed but she didn’t ask she just did then she calls me to tell me that my car is ready 20 minutes before the shop closes didn’t appreciate that especially when I call the shop before I bring it in and ask do you give people Plenty of notice when the car is ready and she says yes but then doesn’t then when I go to the car she has another personal conversation with a customer in front of me then when’s she’s done talking takes forever again to have me pay for the oil change then finally I get my keys then the Mechanic starts talking to me but the girl at the front starts trying to rush me out because she wants to close oh ok so it’s ok to talk to everyone who walks into the door and waste peoples time but when the Mechanic starts talking to me that’s not ok she doesn’t want anyone else to talk and I don’t trust that girls car Expertise she thinks she knows stuff about cars but she doesn’t I wasn’t going to write a review just never was going to come back but when your shop emailed me last week to leave a review I decided to because it still makes me mad the way I was treated by your girl that works...

Brought my truck in to get the AC fixed and that experience was great. However the AC was beginning to fail within the warranty period. I took it in to have it diagnosed / repaired and they couldn’t find the problem. Was turned away after what I feel was a poor attempt to find the issue. Was told to come back if it continues and told “not to worry, we will take care of you”. So I took it back which was now after the warranty and it took them a day and half to find the problem which happened to be the part that is now out of warranty. Doing the same thing it was doing when I brought it in before the warranty period was up. And they found another issue as well. So, they were willing to cover the cost of the failed part but wanted to charge me for labor. And the new issue and labor. But could explain if the new issue actually caused the problem for the warranty part to fail. That wouldn’t budge on my argument about the warranty part being covered 100% including labor due to the fact if they did a more invested check the last time it would have been all covered. And of course I would be ok with paying for the new issue. They wouldn’t honor the 30 day price quote. Wanted me to do it at that time. So I picked up my truck and was done. Pretty sure I won’t be back. Sucks cause I really liked it there. And I did a part search, HUGE HUGE HUGE mark up on parts from AutoZone.... $180 for a $23 part.... c’mon.... I will say they were nice enough to give me a loaner.... but don’t feel that courtesy should be used as a bargaining chip... I’ve have good experience there in the past and that’s why I went back multiple times but this really may have changed my mind. Plus they are not open on the weekends. Maybe close for Sunday and Monday and give the 9 to 5ers a chance to get some work done on a Saturday...IMO... Good Luck. Beware. Do some parts research on anything...

BEWARE: $125 for a check engine diagnostic test. For 2008 Hyundai Sonata they wanted to charge me roughly $2,800 for a timing chain kit and that the labor is over 10hrs. Also for spark plugs. Asked if I can only get an oil change done and tune up with fuel injectors that was going to cost $1,100. Asked if I can buy my own parts and charge me for labor said that was not allowed because they are triple A certified. The lady at the front office was laughing when I was explaining how I can waive the diagnostic test fee if I got other work done. She said I can’t. I just paid $125 for a problem I already knew about and on top of that the timing belt screeching noise sounds worse since I left. Before I took it to the shop; the noise will only come on once every couple of days. Now every time I turn my car on the noise comes on every time and it’s louder than before and it only stops when I put the car in drive or reverse. I would not recommend their service ever to anyone I’ve read the other positive reviews and trusted this place but they are definitely not FAIR prices.

Update: took it to another place Goodyear and they are only charging me $700. Also when I told them what I needed done they even suggested to do the water pump because when replacing the timing belt it’s best the water pump is done as well because possibly 6months down the road the same issue(timing chain) will arise again. I point this out because when I got to ultimate performance and I was trying to figure out how to get my moneys worth by not wasting $125 on something I already knew about I asked if I can get my water pump done and the lady sandy said I didn’t need the water pump done at all. Once again I’ve had a horrible experience and never should’ve stepped foot...