Ace Hardware of Kamas — Local services in Kamas

The staff here are friendly but they're not very knowledgeable about The items they sell or their inventory. I've called them on the phone on multiple occasions to inquire about product availability, they tell me they don't have the item (for example recently I called about Zinsser Seal coat, and 2" o-rings, which some really young person told me they didn't have either one), but when I go to the store I find the items sitting right there on the shelf. The other issue with this store is they are frequently sold out of items that are popular. For example today I was looking for a washer for a drain tail piece, and they had plenty of oddball sizes but all the common sizes were completely wiped out. It seems like they do a very poor job of restocking little items like that. They always say "we're getting a shipment in this week", but it's just a blanket excuse, they never really do a good job of monitoring inventory on so many little items like this, so...

I had a great experience with the guy who goes by Bob Ross. :) He was super helpful when I came in like a lost puppy, basically knowing nothing about the oil situation with my van and was of course headed up to Mirror Lake. He walked me through the problem, came out to my car and explained things in a way that helped me to understand what was up with my vehicle but wasn't patronizing, which is important to me. I bought what I needed and he was nice enough to get his hands dirty while I stood there in my white t-shirt and watched. What a guy. We had a good chat about how customer service has changed over the years. It's too bad that everyone hasn't had such a stellar experience at this location. Give...

I LOVE the Ace Hardware in KAMAS. Their people are helpful and knowledgeable. BUT BEWARE. The product I purchased was defective and I tried to return it to the Ace near my home when I got back. They would not take the return because it was not purchased from their specific store. Evidently not all Ace Hardware stores are Ace Hardware stores. Weird, I know, but evidently nothing can be done but check with other Ace Hardwares and see if I have to drive an hour back to Kamas for a return. So 5 stars for Kamas. 0 stars for the Taylorsville Ace Hardware. If, indeed, it can be called an...