Fishwest Fly Shop - Kamas — Local services in Kamas

After spending several thousands on orders with no issues, today was the first time we had to speak with the customer service team and it was so unpleasant that we will not be ordering from the shop again. An online order was placed for a fly reel, backing and fly line. The order received was each of these three products separately, instead of being spooled, the way we have received it in the past. When we called in to ask why this happened, we encountered Brian - one of the most unpleasant customer service representatives I have ever dealt with. He did explain it was due to the products being in different locations but refused to admit they should have informed us that the reel could not be spooled prior to fulfilling the order. He repeated the same line, word for word, over and over, rather than showing any empathy or understanding of why this was clearly a hassle for a customer. I sincerely hope the shop reconsiders the practice of not informing customers when a reel can’t be spooled for an online order. And even more so I hope Brian is able to find a position better suited to his personality than customer service to prevent other customers from going through a similarly...

Fishwest has a long history of selling an item when they don't have it in stock, still charging you for it, then notifying you a few days to a week later that the item is being ordered from the supplier, which it then usually takes 1 - 2 weeks to get to you. They do this to make it seem like they have a huge online inventory, when in reality they actually have very little available.

This has happened to me on two separate occasions where I made a large order and nearly everything needed to be backordered. On the third time, I called ahead to make sure they had it in stock (first I used their online chat and the guy left me hanging for about 30 minutes before I just disconnected and called) and it was the same story.

I really want to like these guys since they are local and are one of the only places in Utah to get some of the brands they carry (Orvis, Loop, several others) but their business model is just sneaky and dishonest. I will go out of my way not to buy anything from them (or their sister store Jans in Park...

I had fishing trip booked with them this summer but couldn’t do the original date and was still trying to find a date where my dad could join. They arbitrarily chose a date in future as a way to keep my deposit since I intended to go with their guide. I noticed the day before the date they chose and called them to cancel and that I couldn’t do that day. They refused to reschedule nor would they refund my money. I liked them, I supported them and sent people there. I made a purchase every time I was in the store.

I was even calm on the phone. But I can’t send people to a place that screws people over when they didn’t even pick the date. Especially when I tried to find a compromise with them and they refused. I asked them if they were willing to lose a customer over that and all JC said was “I understand.”

Also it apparently wasn’t enough for them to screw me out of $178; they started attacking me professionally.

Insane how little class...