CPR Cell Phone Repair — Local services in Kansas City

From the start - anyone who experiences a damaged phone is angry that it happened and anxious about what to do next. It's a vulnerable time - even if you're a tough guy. And I'm not. Maybe sorta. We're so dependent on information these days and our phones are the key to everything. I never pay for damage protection plans. I'm always willing to take the risk that when/if the time comes I'll just be out of pocket for repairs. I've owned dozens of phones and up to now have beaten the odds - never having to pay for a repair or replacement. Until now. Though I'm still money ahead. Had I opted for protection plans all these years I'd be out hundreds and hundreds more in fees for services unused. But this is just me - if it gives you peace, do it. I'm not here to recommend one philosophy or another. What I am here to do is shout about the excellent service at this CPR location. Cardiopulmonary Resuscitation is life saving. So is this CPR - Cell Phone Repair. See what I did there? Dropped my phone like I had hundreds of times before with no issue. This time? The top corner had a shatter spot about the size of a pencil eraser. Wouldn't bother me normally, but on these Galaxy Notes it really screws up the screen. Constant white pixels across the top so the alert bar no longer works and constantly flickers, draining battery faster than normal and making always on display useless. So my decision was to either trade my busted one in on a new one or repair the old one. Painful either way, but I really like my SD card slot - which isn't an option on newer Galaxy phones. And have been totally happy with the model, so hadn't been yearning for an upgrade any time soon. Searched for phone repair shops - and there were plenty to choose from. This was the only site offering an estimate, so I started with that. $440 for a complete swap of my screen. This was just an inquiry form - so I called with additional questions today. Spoke to someone who assured me about service warranty for the replacement, told me they had the parts in stock and I'd only be without my phone for about 30-45 minutes..... Sold! The staff - all of them - were professional, knowledgeable. Patient with all my questions. Helpful in laying out my options and comparing to alternatives. And they weren't kidding. 38 minutes after I dropped off my phone it was ready. Again, staff were very patient as I walked through all the critical functions of my phone to make sure all was good. And of course it was. And they once again assured me that their work is fully warrantied. For life. Their work - not the parts if they're damaged. Outstanding. My phone is like new! I will take my phone for repairs to this shop again. I recommend you do the same if you need a reliable, professional repair...

So I cracked a Pixel 3 screen and brought it here because it was $200 for the repair instead of the $300 at uBreakiFix. They ordered the part, it came a while later and I came back and dropped off my phone, all's good. I return the next day and I'm given the experience of peeling the plastic off the new screen - good touch on their part. Everyone loves doing that. I pay the rest and notice there is resin under the bezel around the speakers and cameras and addresses those as a concern and he said they would not come out. Not thrilled about it but fine, you get what you pay for. So I get into the car to find the squeeze assistant is acting up. Upon bringing back in I get to meet the tech who did the repair. He was a kind guy, a little awkward, he saw the issue and readily took it back and apologized for the inconvenience. He promised $20 compensation. I understand Pixel 3's are difficult, and he said he was new so i understood. I don't mind as long as I'm properly compensated for any damage or problems. I expressed this and he was thankful. He says come back in an hour.

So I come back, in an hour, to pick it up. The squeeze assistant is fine. Immidiately though I find the speakers are "clicking" as I navigate the UI. I pull up a YouTube Video to test the speakers and sure the audio is all messed up. The novice tech apologized, took it back and said the lead tech would in the next day.

So I get there, and meet the clerk (not a tech) and he hands me the phone. All the problems the repair itself caused were gone. No clicking speaker, no problems with squeeze assistant. The ugly adhesive resin is still under the bezel. I address this concern, along with the fact that two other malfunctions had been caused by the repair store which meant I had to come back and forth to the store 5 times, and that I wanted compensation. The clerk immidiately offered me $20 back and I said that I was told $20 when I first had the problem with the squeeze assistant and not with the speakers and that I feel I should get more. He beat around the bush for a while, not fully understanding everything he's saying because of his accent and begins to conclude that they had put copious time into the repair and that $20 is what he was told and is all he will give me. I could see there was no negotiating at this point and left.

tl;dr - Store causes my phone to malfunction in two ways on two separate occasions before I get my phone back completely fixed, with aethetic problems under the bezel still. Very little compensation given.

And since I've spent this whole review complaining, I feel I should include some nice parts about the store: • Plastic peel on new screen was nice touch • Fast Service • More competitive pricing than uBreakiFix • The Novice Tech I talked to was very genuine, kind...

I don't normally post negative reviews, because I know that life happens. But my experience with the CPR at this location was rediculous.

I turned in a Samsung tab A tablet that wouldn't charge. I was told that it would take about a week. I didn't hear from them for two weeks, and then I'm the one who had to call.

When I called, I was told that the person who worked on the machines didn't show up to work... The week I first turned in the tablet. I should not have been the one to call. They should have called me as soon as they knew there was a problem.

I went to pick up the tablet to take elsewhere and I was told that they had the part I needed, and the "new guy" had just passed by me, and would be working on it in the morning. I called a few days later and was told that the guy apparently didn't do anything and had walked out. But "we just hired another guy and he's working on it." But wait, the part that they'd ordered had disappeared, and another week would be needed to get a replacement part.

Finally, someone calls me to tell me that they put the part in and it didn't work, and the tablet's motherboard had been blown. Supposedly because of using a fast charger.

Here's my problem. By now, over a month later, we have an established relationship full of bull and mistrust. They should have kept me in the loop instead of me having to call them to find out what's going on. I don't believe a single thing that has been said, and I know they don't have my best interests in mind.

This is a poster child case of the perfect way to ruin customer relations. I don't know about other locations, but I do know that I will never go to CPR again, and highly recommend that you go someplace else. I'd rather buy a brand new tablet then to go there again and, as a matter of fact, that's what I ended up...