Games Workshop — Local services in Katy

After recently visiting Games Workshop, I must say that my son’s experience left much to be desired. I agree with previous reviews regarding the fickle hours of operation, which I found quite peculiar (because the posted hours of operation must be a suggestion). After several attempts to visit the store unsure of its actual opening/closing times, he finally managed to step foot inside. Unfortunately, what awaited him was rather disappointing.

Upon entering the store, my son was greeted with complete silence. Despite the presence of four people (who I’d assume at least one was a store employee), not a single word was spoken to him. This lack of acknowledgment and customer engagement was disheartening. My son, being a young enthusiast, understands the importance of spending money where he‘s welcomed and receives good service. Needless to say, he left the store without making any purchases.

It would benefit your store and the overall experience for visitors, if you prioritize customer service and invest in training your staff to provide a more welcoming and interactive experience for visitors and ensure reliable opening/closing...

I go here all the time but from an outsider looking in there is 3 thing to be sure of. 1 check the Facebook or call them to see if they are open also make sure you didn't come during lunch time which is at 3:00 to 3:30. 2 Zach the manager is 1 guy he may have had to go get something from the back but generally he is very helpful and only really will strike up a conversation if you come up to him. 3. This is the part that is a bit critical but I feel fairly so. Zach is cool some of the crowd there is not and from the reviews I am not the only one to think that. Even being fairly regular interacting with those choice people is painful. Now I get it's other customers and they should hold no factor as to how the store is rated but given its close friends to Zach and he is almost always next to them it is pretty bad. I can't count how many times I have come into that store to have a good time playing my favorite hobby and then I stepped on a landmine of discussion and went home bummed out. And it just sucks that a place so close to me has to have probably the worst people also...

Place is cool. First visit was nice, and the staff was friendly. Got everything I was looking for. Second visit was weird, because as we arrived it seemed as if they were closing an hour early which is odd in itself. Felt rushed, lots of attitude and uncaring of any questions my friend (who is a beginner) had. Just seemed very unwelcoming to newcomers of the hobby. As someone who's been playing for a while, that rushed attitude and putting of oneself above another's needs isn't a good look for the community. Attitude is everything, and what was displayed there was just rude.

Other than the guy's weird attitude, I got what I needed. So that's chill. Just work on the people skills.

Most likely will be back regardless. Love the product, as Warhammer has a huge place in my heart. The visuals, the minis, lore, everything about it. So perhaps the third visit will be better? Will find out...