Target — Local services in Katy

On Friday November 24th, 2017 I went to this Target and was harassed. I also was a victim of biased treatment.

I go to this store frequent. I have never had problems exchanging, returning or getting a price match. I had only recently purchased some items from this location and another Target. The sales attendant forewarned me to keep me receipt and watch the sales because there would be sales during the holidays. I am an avid shopper at Target, shamefully almost daily. It had not even crossed my mind that it was Black Friday when i went in to the store. I always thought Black Friday occurred in the middle of the night after Thanksgiving and ended around noon the next day. I have always avoided Black Friday because of the things I have seen on the news. I also, thought it was geared to electronics. I had no electronics to return nor to purchase, I was only going to request a price match on some winter clothing I had just bought for my child and I.

There was a customer before me who was Irate and demanded the Black Friday discount which Target had marketed as "Buy $50, get 20% later date... I knew the marketed sale, I didn't even plan to get this promotion. I thought Black Friday ended.

This lady, a white female, with a New York accent, and what many might stereotype as a New York attitude, was very confrontational and had a mountain of various items in her cart. She could have filled 2 baskets but she piled it all onto one. The team lead couldn't convince her that she could not get the 20% discount today nor could he convince her that some of her items might not apply to the discount; so he went and got approval from the assistant manager on duty, Jessica, I believe is her name, another white female and, he was approved to make an exception and give her 5%. I witnessed this as I was the very next customer.

I asked for a price match because of the sale on the clothing which I never once thought were discounted because of Black Friday. The discounted price didn't say Black Friday discount either. The customer service desk refused. They told me I could return and go re-purchase them on the shelf. I agreed. There was not a problem until they saw that I had more than 1 item, a bag full of clothes. They decided to get Jessica who this this time, decided she was not going to make an exception for me (a black woman) as she had done the former customer ( a white lady like herself).

She told me I couldn't get the discount. I was confused and told her that doesn't make since but that's okay I will just return it and go buy it as I was just instructed to do. This assistant mgr. was attempting to show her muscle and obviously desperate for control. She decided to tell me I can't buy the items on the shelf. I said to her what do you mean that is ridiculous. She said that it's Black Friday policy (However later, I talked to Corporate who said the policy doesn't say I could not return and repurchase on Black Friday). I said ma'am that is ridiculous how will you know what I am buying in the store after I make my return. She then made a harassing statement that she would have Loss Prevention follow me in the store. I said I haven't stolen anything and you have no reason, you are being ignorant. She said she doesn't have to serve me or let me buy anything. I said you know what ma'am that's fine, I don't want to buy anything at this point. At this point, I just want to return and get all of my money back. I was calm however she was on a roll with trying to flex her muscle front of staff and customers. She then told me I couldn't even return my items. I ended up calling the police out of fear and intimidation by Loss Prevention. The store ran up to the police before I could talk to them who themselves harassed me. I was embarrassed in front of my child and elderly mom who were frightened. Then she issued a criminal no trespassing warning against me, the person who was harassed, with the help of the police.

Target's Corporate office has not returned my call after i reported...

This was my first time shopping at this Target location, and unfortunately, it was a very disappointing experience. I collect records and often visit different stores to check out their clearance vinyls. When I asked the first employee where the clearance vinyls were, he told me this store didn’t have an endcap or section for them. That didn’t sound right, so I asked another employee. She said there was an endcap “around there,” vaguely pointed in a direction, and when I asked if she could show me since I had already looked, she just repeated that it was “somewhere over there” and walked off like she was in a hurry. I eventually found it myself — it wasn’t even a proper endcap, just a random shelf with a few records. After checking the scanner, I saw that the item I wanted was listed as in stock. I then asked a third employee for help, but she barely made eye contact and said she wished she could help me but was currently working on an order and couldn’t stop and was too busy . She called someone on her walkie-talkie to help me, apologized, and left — but no one ever came. Finally, I found a fourth employee named Jason, who was the only one that took my request seriously. He stopped what he was doing, apologized for how I had been treated, and said no customer should feel brushed off like that. He asked about my day, my name and what I was looking for. He went to the back, and found the record for me himself. He was kind, and genuinely helpful. As someone who used to work at Target, I know how customer service should be — and this was not it. I understand everyone gets busy, but the way I was ignored by multiple employees was really disappointing. Huge thanks to Jason for doing his job with care and professionalism, but the rest of the experience left a bad impression of...

I went to pick up my order on 12/16/2020 around 6:30pm. When I got there, there was a big line at order pick-up with only one person working. When she brought out my 2 carts filled with grocery, 85% of the items were not bagged at all, they were just in the cart. I asked her why my items weren't bagged and she said that it wasn't her job that it was the person who pulled the items responsibility. I'm sorry it takes a team to make a business work and if she doesn't understand that, then she doesn't need to work there. I asked for bags so that I could bag 2 carts filled to the top with groceries and she was more worried about not being able to find another woman's order than finishing helping me. I had to stand outside in the cold, bagging $800 worth of groceries that we were donating to needy families because employees at Target refused to do it. On top of that, not one person asked if they could help me push 2 carts to my car. I had to go to Kroger prior to picking up from Target because Target didn't have everything we needed and they helped me push my 2 carts to my car.

When I finally got home and unpacked everything I noticed that I was missing a lot of items so I had to go back to Target and get another cart full of groceries they forgot the first time.

I posted about this on FB and they said to send them a private message so I did but they reply was "we are experience a high volume of messages and can't reply". I haven't heard from a single supervisor, manager or GM from Target regarding my experience and that says a lot about the Cinco...