T-Mobile Authorized Retailer — Local services in Kaysville

My experience with this t-mobile store was the worst consumer experience of my life.

I have been a t-mobile customer since the days of voice stream back in 1999. I have always been happy with t-mobile until my experience with this store ruined everything. I went to upgrade mine and my wife's phones at this store, they had a special on the phones I was looking for where if you purchased one the second one was free. The sales person there told me this deal was good for upgrades as well, he also told me several other things that were completely untrue. He promised several discounts that were a complete lie, no one else can even tell me what he was talking about. He told me what to expect on my first month's bill and when I got the bill it was nearly twice what I was told. I was expecting about a $150/month bill for two smart phones on a family plan, when I got the bill it was over $300.

I went into the store to talk to this guy and he spun some web about how my next month's bill would be right and I would see a discount on that bill to correct the previous month. Once again, a total lie. I received the next month's bill which was the same as the first. I called t-mobile and they said that I had to resolve the problem with the store. So I went in to talk to the manager and after coming back on two different times when he was supposed to be there, I finally found him in the store.

The manager was no help at all. He basically told me that I signed a contract and that I should have read the fine print before doing so. NO HELP AT ALL. The only option I had available to me was to cancel my service and pay the early termination fees. After everything this store's dishonesty cost me $858.64 that I should not have been required to pay. I will also never use T-mobile again since their side was completely unwilling/unable to help me resolve this problem.

I seriously considered taking legal action against them but I just don't have the time to bother with such...

Having visited numerous T-Mobile stores across Utah and beyond, I can confidently declare that the Kaysville location on 200 North stands out as truly exceptional. At the helm is Richard, the store manager, whose exceptional interpersonal skills set the tone for an unparalleled customer experience. From the moment you step through the door, Richard greets you warmly, treating you not just as a customer, but as a valued friend.

Richard's commitment to customer satisfaction is palpable as he goes above and beyond to secure the best deals and maximize savings for each visitor. He has cultivated a team of associates who mirror his dedication and enthusiasm. Syndey exudes kindness and eagerness to assist, while Dylan's expertise in installing screen protectors ensures flawless results. He masterfully installed it whereas others always left me with bubbles, flaws, or crooked. Miyah, though new to the team, seamlessly integrates into this remarkable group of individuals.

While I didn't have the opportunity to interact with Tehya personally, her diligent work ethic mirrors that of her colleagues under Richard's leadership. Each member of this dream team deserves commendation for their exceptional customer service, and I wholeheartedly advocate for them to receive well-deserved raises.

Moreover, the Kaysville store boasts a clean, orderly environment that exudes a welcoming atmosphere. If you find yourself in need of a phone and are a T-Mobile customer, I highly recommend visiting the Kaysville location on 200 North. You won't be disappointed by the exceptional service provided by Richard and his...

My mother went into the Layton Hills store to see how much International Calling would be. Zane, the salesperson at the time (who is now the Assistant Manager at the Kaysville store), checked her account and saw she was qualified to get speakers and headphones for the just the sales tax because she was a valued customer for 10 years. She thought this was an amazing deal of course and bought four of them for the four lines she has. He also said that it would lower her bill by $10 a month. Little did she know that he was lying about everything. The sales tax price was merely a downpayment and she owed over $800 for the speakers and headphones. He also lowered our data plans to get the $10 off but didn't tell my mom. She didn't see the amount on her bill until it was too late to return the items. She went in to speak with a manager at the store and he said there wasn't anything he could do. He gave her a $50 credit and told her to call the T-Mobile Loyalty department. She got ahold of a lady and she told her she would call her back with what she can do. That was two weeks ago and the lady has still not called her back. Salespeople should disclose everything about transactions even if the customer doesn't ask. This cold have all been avoided if Zane had been honest and told my mom everything about the transaction rather than pulling her in with a made-up deal just to get a sale. Worst experience we've had with T-Mobile and now we're stuck paying over $800 for something we thought was going to be super cheap. I have never seen such dishonest business practices and am ashamed to be a...