The UPS Store — Local services in Kaysville

2 stars instead of 1, because the copies at least turned out correctly.

3 for 3, my experiences at this UPS store have been frustrating. Every time the frustration is caused by a myriad of little things that overall create an impression of uncaring, discourteous staff. I usually go to print copies and the copies themselves typically come out fine, but the experience of getting the copies is unpleasant.

Yesterday I had a brief wait while an employee finished using the computer so that I could plug in my memory stick and print some files. She walked away without saying much. Nothing happened when I tried to print my copies and I walked back and forth between computer and printer a couple times trying to figure out the problem before she took the time to tell me that I couldn't print yet because another customer was using the magnetic 'key'. She then went to the backroom while I stood around waiting. When she finally returned I was able to ask if she could just use the computer and printer behind the desk to do my print job. Turns out that printer is currently unable to talk to their computer, so she couldn't print from my memory stick. And the second 'key' had been stolen so there was only 1 to go around. I doubt both those unfortunate events happened in the same day, so I wonder how long this has been the case. Though the employee apologized for the need to wait, she was also very quick to explain that "It's not our [the company's] fault." The other customer had a large number of pages that needed multiple copies. She was doing them as best she could, but could have been faster with an employee helping her. Instead, the employees were in the back talking about how soon they would be off work. The customer didn't seem to know how to change the number of copies for each page. She would place a sheet on the scanner and hit the print button. Then again. And again. And again. Then she'd put a new page on the scanner and repeat the process. She could have been done twice as fast if an employee had set the printer to do multiple copies at once instead of waiting for it to re-scan the same page over and over and over.

I was finally able to take my turn and print half of my print job. But after I selected another file the printer stopped working. I couldn't figure out why, as there weren't any obvious error messages. I waited back in line until the second employee was able to ask if I needed any help. Without talking to me, he tried to print the page and after checking the printer a couple times was able to determine that it was out of paper. I only know this because I watched him get more paper and load it into the tray. Again without saying anything he came to the computer again to try to print and I had to correct the print job because both sides of the text were being cut off. He stayed by me as I prepared the next couple pages correctly and then impatiently said "Do you have it now?" That was the second thing he said to me, after he first asked if I needing something. Finally, I was able to finish and check out. At least he didn't charge me for the messed up copies that he had printed. But it was a very long and frustrating 30 minutes.

Yes, these are all little things, but together they create an unpleasant experience. And this same sort of experience has happened 3 times! I was left to my own devices, not given any explanations, and then was left with the impression that I was just an inconvenience. I'm going to see if I can find a different printing service, because the Kaysville UPS is slow and...

Twice now I have used the UPS online store for copies and quick prints. Twice now, the store where I chose to pick up my orders (I used two different stores) have messed up my order and refused to fix it. They will not refund my money, they will not deliver me new merchandise, they will not trust that the order is incorrect unless I bring it in and spend double the trips back to the store to fix their error. They will do nothing but give me 10% off my next order. I will not be ordering again. It is clear to me that the quality and professionalism of this company is compromised. It is also clear to me that it does not matter which location I go to, errors are going to be made and there will be no attempt to fix the errors. In one instance one side of the brochure was printed upside down. Clearly, anyone who looked at it would realize that this was not what the person ordering would want. But no one made a proof, no one even looked at the order, just pushed print and handed it to me. In the second instance only half of my order was printed on photo quality paper, the rest of the order was printed on plain white computer paper. Another clear error. Clearly the copier ran out of paper and the next person came along and noticing it was out of paper, added plain white computer paper without checking or looking at the order. These are both simple mistakes to make, the thing that is upsetting to me is that in both instances a total disregard was made for me as the customer. It was my job to bring the print job back to them to verify it was done incorrectly. It was my job to make sure they printed it correctly. It was my job to come again to the store and pick up a corrected order. In both instances, I did not have time to do these things, so I had to eat the cost and live with faulty or incomplete orders. I will never use UPS again, so please don't offer me your standard 10% off offer. It is useless when 100% of the time your employees are going to mess...

*update- never received a call back. Package had been entered after a full week from a completely different state. Which meant it wasn't properly taken care of. Either way poor costumer service and care for their job.

Dropped off a package December 29th. It was a pre labeled package my husband dropped off. He left it on the counter and was acknowledged by an employee. I have done this numerous times and have never had a problem. It was 30 minutes before closing that day. I called Wednesday morning after New Years since they had been closed. The lady on the phone was very rude. Condescending in saying it would not have been picked up because of the holiday. Which I figured but was going to ask when their pick up would be but never got the chance. I called this morning. Same girl who again was rude in the way she mentioned that everything since that day was picked up. According to my tracking number, this package never got put into the system. She took my tracking info and phone number. Never asked my name or anything else. She said "she'd look into it.". If she in fact does and gets back to me, I may change the star rating. However I am not hopeful with the way she handled this. So I'll probably end up having to file a claim with costumer service. Which ultimately will be a dead end since I've played that game before. I will no longer be using UPS if I...