Ace Hardware — Local services in Kaysville

Do not do business with this location or likely Ace in general. They do not honor their own store policy and without putting anything in writing try to claim policies exist between corporate and them, so they will not honor a return.

My wife purchased a saw with gift cards and cash. She did not realize I already had this equipment and tried to return it with receipt and within the return window. They would not. I attempted the tlreturn and they are stating due to using gift cards they were charged 3% per transaction and lost money and will not honor the return even as store credit and the cash.

If you do not take gift cards, then do not take gift cards. If your worker doesn't follow your policy that is not on the customer, you need to share that policy. Just because you are a private entity does not mean you are except from consumer protections. Telling your customers to sell your goods on FB marketplace is a very telling of how you operate. Telling your customer this is problematic and not offering any solution is a failure to sell goods...

DON'T BUY STIHL Products from ACE HARDWARE STORES!!! Unless you absolutely know you've purchased the right thing, you will not be able to take it back to any other ACE store. All of the stores are independently owned and they can only apologize to you. I bought a STIHL chainsaw sharpening kit (wrong size) at ACE in Kamas, UT for almost $30 and it seems that when i got it home, NO ACE STORE will buy it back from me. They all have their own different stories about why they can't or won't help me, but no warning is given to their customers at the time of purchase that we are pretty much stuck with our purchases. I remember rigid return polices way back in the sixties, but is this policy really a smart policy for this generation? Look out ACE, you're heading for the same destiny as Kmart and others like them. Do the math about how much it costs your company to have just one customer refuse to come back, and then multiply that by days months and years of nonreturn of the same customer, and who knows how many others I might...

Ok update on Kaysville ace hardware I'm a person if I experience bad customer service I let it be known as I will comment on positive customer service the post below still happened but I have them another try and today they where very helpful and asked multiple times if I needed help great job on the improvement hope you have a great day.

I went in the store around 8:40 am after dropping my daughter off at school today 11/5/2024 needed a exterior door knob stood back there for 40 minutes no one came asked if i needed assitance please note i was the only customer in the store at the time couple of the young guys putting away inventory so then i started working my way to the front just browsing when I went down a isle that was had employee in it then i got asked if i needed assitance will not visit this ace again I'll just take the trip to walmart i was trying to avoid Unhappy customer...