Eileen's Colossal Cookies — Local services in Kearney

Had a bad experience there this morning- went in early to buy frosted sugar cookies for a work event. They were hour off frosted and sprinkled cookies a said it would be about an hour. I said how about that holiday tray- I could take a couple of those. The attendant went to freezer and said we are out of those - I said well what do you have. Help me buy something without having to come back. The attendant just looked at me. In the meantime the customer behind me asked to but the holiday tray I was referencing too and they sell it to her! I said to the attendant are you kidding me? She told me - “well she was eying in pretty hard so……… “. I didn’t feel like the worker was wanting to help sell cookies. It was not a good experience at all. And I love Eileen’s. Ended up spending 50 dollars on the “only thing they had left” and I was not offered a discount or anything to make it right. ...

I hate giving one star. This used to be my favorite place to go every time I was in Kearney Nebraska. We would buy dozens of cookies and take some out of town with us. During June of 2019 every dozen cookies we bought just didn't seem right. We bought frosted sugar cookies, frosted lemon cookies, snickerdoodles , and double chocolate walnut. Before they almost melted in your mouth and we're cooked perfectly. Now they seem undercooked. I don't know if the recipe changed or what's going on. We bought them more than one occasion. We ended up throwing cookies away because my kids wouldn't eat them. They receive a lot of business. I was surprised that so many people are still going when the cookies are not nearly as good. I don't think I will go back again. There are other treats I would rather spend my money on that I know I will enjoy. I'm totally bummed because I used to...

Eileen's makes absolutely the most delicious cookies I personally have ever eaten! Whether it's one of their cookies in 3 inch size which are packaged, the 4 inch which is individual or their 16 inch cookie that is decorated the flavors are spot-on! Soft, oh, so soft! Great texture as well. Overall good value for a good cookie in my opinion. The only thing that annoys me personally is that when I buy more then one 4 inch cookies I also get 2 that have frosting on them, when my purchases are bagged up, they have all been stuffed into a little bag. This causes my frosting to get squished a little makes it messier to get cookies out of the bag. While I appreciate a smaller bag, I just wish that a slightly bigger bag is used. Otherwise I have no issues...