GameStop — Local services in Kenner

Manger refuse to sell me and my brother a Switch 2 because we didn't want to renew our Pro Membership. Shoutout to to the Veterans location for having competent employees

Conversation for context: Me: "Hey do y'all have Switch 2s?" Manager: "Of course" Me: "Okay cool, we wanted to get one." Manager: "Do you have a Pro Membership" Me: "Maybe? I'm not sure" Manager has other employee looks up my number Employee: "It seems your membership expired and you need to renew it" Me: "Nah we don't want to, we don't come to GameStop that often and mostly do digital games" Manager: "So let me ask you this, if I had just 1 Switch 2 left and I had to choose between selling it to you and to someone with a Pro Membership and I picked them, how would you feel?" Me: "I mean.....it is what it is?" Manager: "No don't give me that, you know you would be pissed. Cause what's the difference between your money and theirs?" Me: "I mean yea but I don't come to GameStop that often to even use the membership" Manager: "Well, we goin have to renew that membership because I got to take care of my Pro Members first, and I cant sell you the Switch without it" Me: "You serious?" Manager: "Yep." Me: "Okay we'll just go to the other GameStop down the street" Manager: "They goin tell you the same thing when you get there." Calls the Lakeside and Veterans locations and both confusingly confirmed there's no policy that exist that requires a Pro Membership to get a console Left a complaint with the GameStop customer service hotline but doubt anything will come from it. Avoid this...

The best customer service i had n a long time when comes down to earth n being 100%real with sum one to let em know wat they bout to do is a gud deal or a rip off i recommend this game stop out of all of them n last but least the customers are right even thou u wrong in dat store but they explain y ur wrong not just a attitude saying no they exactly show u y u cant do it like example i went to 3 game stops b for them n i was going to trade my Nintendo wii min n they all said ok but i changed my mind n waljed out n then i needit gas money so i went to diz one n had brought it again n they told me excuse sir but if u trade or sell dat to us ull b in up oweing us n told them i been to 3 stores n they didnt say nothing like dat n they explain well as my job let me tell u y if u dont have both parts we will have to charge u wat pices u dont have n bill u so dat we dont loose money on a system dat we have to pay double for n then sell as use we wont make our % cuz we had to spend the extra 40$ in sted of making the extra 40$ ya see wat im saying if u want deals 1/2 off or a gud trade or buying bundel they will help u look for it n pretty much get it fo u so everyone...

Went into the store today and got a game that I was looking for. I wasn't greeted at all. I went to the sales counter and said I was picking up something that another store had called for me to put on the side. The manager was very aggressive on why I didn't preorder. I told him nicely that I didn't. He was very forceful about it. I understand sales demand though but he repeated it in an aggressive way. I told him that I just didn't I was in the area picking it up so I wouldn't go to the competitor. Then also the associate at the counter tried to put the protection fee on there without asking. I caught it right away and I told her I would like for that to be off I never agreed to it.

Then he wanted argue me down on why I didn't want the pro rewards and I told him I don't shop here often. He was just really being debating about it and I was only there for that item.

I will not be returning to this location or establishment. This has been the 2nd time I have been treated like this. The associates and managers are very unprofessional. They need to be trained better and also show respect to...