Prime Cabinetry — Local services in Kennesaw

Not sure how they are receiving any good reviews unless they're unverified reviewers/customers. Seriously, these should not be purchased anywhere close to their ongoing sale price.

Ordered an entire kitchen for a remodel based on reviews and having worked with Conestoga RTA Cabinets, I had faith that these would be just as good. I was dead wrong. The good: Order in December, arrived within under a month. Color was close to what you see online. The bad: Damaged goods due to poor packaging and failed pallet. Take the appropriate pictures, submit/file my claim and wait, wait a little longer. After a few days I contact them again, stating I haven't heard anything and the client has a timeframe as do I on a job. Took 22 days for the replacement parts to arrive. Issues with some of the items shipped as far as quality control and a few wrong replacement parts, this took an additional 19 days to resolve with constant follow-up on my part.

My client was wanting to send it all back and with enough parts sent, I was able to start assembly of the cabinets. What a joke! Zero, none, nothing in assembly instructions with each cabinet. Their online videos are not the same cabinets. Even when asking them directly about assembly of some tall cabinets they directed me to videos of cabinets that weren't the same. I never received any proper instructions and had to best guess on assembly. Who sells cabinets and doesn't have instructions?? I asked for a PDF or a print out, and received again, cabinets that didn't show all of the parts, which of 4 screw sizes went where, when certain pieces were supposed to be assembled, first or last.

The worst RTA cabinets. Save yourself a lot of time and get cabinets with thicker walls, better assembly, better materials, and less heart ache. You can assemble Conestoga by yourself, I absolutely said every word you were told not to say when assembling Jarlin cabinets. Conestoga is who I'd recommend, but I'm sure there are others. Stay very far away from Prime Cabinetry or...

Warning!! I originally paid the business $6,036.44 for my kitchen cabinets. Darla Duncan was the Designer they provided me service with. I provided her all the necessary information to design our kitchen cabinets in the space provided. Info showed my ceiling height at 84" and custom built in refer/freezer had a height of 79.09". The difference is almost 6" and Darla sent a 3" filler piece to fill in the gap. The custom built in refer/freezer requires a built in installation that attaches directly to cabinets, through top trim piece. The sent 3" piece should have been a 6" piece and cut on site by the installer. If we used the 3" trim prime cabinets provided, there would be a gap between the refer/freezer and cabinets. I called Jennifer Goff, the manager of prime cabinetry, and she told me that Darla did her job correctly and that there is always a gap above a custom built in refer/freezer. Jennifer told me that they were taught that in school. I contacted the manufacture of frigidaire and they informed me that Jennifer in incorrect. They said if I gave prime cabinetry the drawings for the custom built in refer/freezer, Darla should have built it that way. Jennifer was not helpful, rude, unprofessional, argumentive and made me purchase the 6" filler piece and shipping in addition to the money I had already paid. I had no choice but to pay for it because my now my cabinet installer couldn't finish the cabinets in which was holding up the refer/freezer installation. The drawings prime cabinetry sent me had no indication of there being a gap above the custom built in refer/freezer. It was very obvious that Darla had made a mistake. I provided her all the information she needed. I am awe that this company would argue with me over a $100 trim piece after I spent over...

I recently purchased around $5500 in cabinets from Prime Cabinetry. They resell a number of brands, and the brand I purchased are Jarlin Cabinets. I purchased the "admiral blue" shaker and "destin white" shaker. For awareness, these are color codes prime cabinetry has come up with independently. The actual colors you will see on the Jarlin branded boxes are "Dove White" and "Aria Blue." After seeing the discrepancy when I received the boxes, I went online to inquire if I received the right cabinets. In doing so, I found that prime cabinetry was at least 10% higher than several competitors.

If I order an item of specific color and nomenclature, then it should be provided. In normal transactions, you would simply return the merchandise and take business elsewhere. Much harder to do with cabinets and a 30% restocking fee. Prime offers a price match with no time limit mentioned. I contacted them the day I received the order and realized the discrepancy. It took quite an effort, but I did convince them to honor their price match and shared my concerns over transparency. Consumers should have a right to honestly compete in the market, and vendors should have the same right to fairly compete for business. Had there been transparency, I would have transacted with a cheaper vendor up front.

They are good cabinets, but I don't agree with practices like this. Shipping something that isn't what's advertised and manipulating description to prohibit honest comparison isn't...