Logan Master Appliance — Local services in Kettering

Unfortunately, I cannot recommend using Logan Master Appliance for appliance repair. Continue reading if you’d like to know why. Probably everything that could go wrong did. From the very beginning of scheduling an appointment. I indicated before scheduling that the model number was no longer visible from inside my fridge (CSR assured me that wasn’t a big deal) To the very janky way they “schedule” your appointment. I had to wait till morning of to know my time frame. Big issue for people scheduling around work. Followed by the repairman who literally came into my house, poked his head into my fridge. Couldn’t make out the model number and acted like I would have to bite the bullet and purchase a new fridge…(I would hear back from them by noon next day to see if they could source part from serial number but made me feel as if it was unlikely.) Took my service fee payment and left in under 10 minutes. Did not try to get model number from back of fridge, or from off the part itself. Literally opened fridge door. Squinted at numbers. Jotted down serial number and was back out the door. Next day, I did not hear from them by noon. I finally called them at 2 to discover that they did in fact locate my part and ordered it. I had yet to be quoted how much the part would cost or how long it would take to get in (we were leaving on vacation in just a few days). Finally, day before we leave on vacation I received a random call from Logan to tell me my timeframe for THAT day. I had no idea the part was even in, let alone that they planned to arrive that day to repair. It turns out, after making arrangements to be home at the last minute, they had ordered the wrong part. We were suppose to hear back from them on ordering the correct part and never did. We returned home from vacation, got the model number off the back of the fridge, ordered the part off Amazon. (For $28 bucks instead of the much higher amount Logan’s was going to charge) watched a YouTube video and had it repaired in about 90 minutes. Not hard to repair. A little inconvenient taking all the pieces apart but much easier than the headache of dealing with Logan. Had we not been so anxious to have it repaired before our trip, we could have saved ourselves money and headache by doing it ourselves to begin with or using our trusted repairman who didn’t have any openings before we left. Lesson learned. Logan’s isn’t the move for appliance repair in our opinion. They did send us a “thank you” card in the mail while we were gone wanting us to use them for future needs. 😂 I think there is a disconnect with customer...

Bought a new house and dryer isn't working, the Home Warranty company sends out Logan Master. Their dryer guy fixes the dryer, cleans out the first part of the vent but not the rest. Says we cant use the dryer, until the rest of the vent is cleared, but he can't do that. Someone else in the company does that, he'll have them call to schedule. They never call to schedule. I end up calling them after waiting 3 days, leave a message they can't give a time, only a window of time but I can't agree due to work, so earliest is another 3 days. Then, call and give window of 1 to 4pm. 3hrs later, they call needing to reschedule due to the rain (its NOT even raining here I tell them this but she doesn't want to hear it), no choice. Another 3 days is the earliest, will that work? Could we at least be made a priority and get a first thing in the morning appt since cancellation is no fault of our own? Nope, the technician decides that day what route he wants to go. Can I talk to a manager - sure. What's their name - who? The manager, can you put them on the phone? No they're not available, it'll have to be a call back. Okay, what's their name - I dont know. You don't know the name of your manager? No, well yes but it could be any manager. ??? How is "any manager" going to help resolve a specific yet simple issue if they aren't part of, or work with, the department that I'm speaking with... Not exactly thrilled with their level of...

Unhappy totally, tech came out, chose to walk up icy steps rather than the steps prepared so he didnt have to walk on the icy steps, i mentioned "why did you do that" he said there was some mud (and there was a small amount on the first step but that was an odd response i thought as opposed to slipping and falling). He came in and opened the washing machine door, pushed buttons that didn't light up on machine, I said, "lets see if it is plugged in" and it was not, so he didn't even know enough to check to see if it was plugged in or not...I asked him to check the error codes, he said this machine did have any (but my son and daughter both had found the way to do this). This is not an experienced repairman. He said there was rust on the machine (my son had told me there was rust but not in places that would make the machine not work) but again the tech said that the washer was not worth fixing.... all this in 4 minutes. I said... what, 75 dollars for nothing, he just said that this was the system .... I called the Logan Master Appliance phone number to complain, and did pay for the service call, but this was, in my opinion, a scam -- sending out an inexperienced service person, tell the customer its not worth fixing (working on the disposable appliance and our unsustainable culture) then make off with 75 dollars.... SCAM...