Banter by Piercing Pagoda — Local services in Killeen

So I went to the mall to buy my daughters some earrings something I do often. Except this time the lady who claimed to be the store manager told me in order to get the buy one get on half off, I had to buy the warranty they offer for both sets of earrings. I asked her to show me in writing and she said, it is a new policy, not yet on the signs. I told her if it wasn't in writing they can't make me get the warranty to get the half off deal. So then decided to try to refuse me service. After I asked for the corporate number she told me they were closed and then called security trying to get me booted from the mall. Security showed up as I was on hold with a very OPEN customer service line. The lady at the 1-800 number was very nice, called the store to talk to this "store manager" the "store manager" told her I was trying to get buy one get one half off on clearance, and while I was buying a pair of clearance earrings, I was also buying two regular priced earrings. I ended up getting the half off one of the regular priced items because this is NOT their policy. The best part about all this is the district manager did call me back, and instead of being customer serviced minded accused me of yelling and cursing at the lady, she said customers and security guard had told her I had. Now if I had cussed and yelled at the mall in front of security I would have been escorted out. Even though this lady was lying with every word that came out of her mouth I never cussed or yelled. So if customer service is important to you, buy your...

THIS IS ABOUT A PIERCING NOT THEIR JEWELRY

I decided to go there today to get my ears pierced and when I got there one of the ladies was busy with a customer and another one was doing nothing(she ended up piercing me). They didn’t talk to us until we said something. We talked about a piercing and which one I wanted and she decided to cash me out. On the machine( I was paying with card) it asked me if they told me about how to care for a piercing(which I wasn’t)and I asked the lady and she said she’d tell me after it’s done. I thought it was sketchy but whatever. When she put the dots on my ears and gave me the mirror I told her it looked uneven and she redid them and said it was good now. I checked again and it was slightly better but not much. I told her again and she said it was good. After the piercing the earrings were EXTREMELY uneven. I told her what I can do about it but she decided to help another customer. I then asked her again and she said that the warranty said I can come and do it again after it’s healed. She then threw the solution in a bag and let me go. She didn’t even tell me anything about what or how to do it until I asked. The whole process happened in 5 minutes and you could tell she was doing it to her her sales up. I took out the earrings when I got home but I can tell you that I am not going back there to...

Please do not get pierced by them if you are not okay with a piercing gun. It didn’t go through my nose fully and it fell out two days later because it wasn’t fully through my nose. Couldn’t get my money back through a dispute but I understand. Had to get it re-pierced somewhere else (had to take it out due to swelling and because it was piercing a second time). Just go to a professional piercing if you’d like a needle to be used! The women working were at least kind. They also do not have any titanium jewelry if you’re looking for anything medical-grade. I paid $88 for sterling silver and now do not have any jewelry in my nose.

• UPDATE: Contacted them and the assistant manager stated I could not be issued a refund due to the jewelry being missing (because it had fallen out). Understandable, even though I have proof of there not being a piece of jewelry in my nose anymore. Will not be returning, they need to have safer piercing techniques for nostril piercings and/or stop doing those type of piercings...