Chinese Gourmet Express — Restaurant in Killeen

I went to order my food from sansei japan about an hr before closing and went next to the Chinese Gourmet express ( same and connected to one another), asked for 2 fresh spring rolls because the one that was left looked dried out and as if it has been sitting there for a while. The representative or line cook (Maria) said no without hesitation after I explained that I would like to purchase fresh spring rolls and the reason why, when there was an hr left and I was not going to pay for old spring rolls. That is NOT customer service quality and rudeness at its best. The other employee mentioned that the deep fryer was cleaned out and no grease something of some sort. The last customer (if) or all customers for that matter, should be treated the same as the first customer! This is unacceptable and maybe Maria should re-trained on customer service, food service and the quality of the product. On the contrary Sansei Japan provided excellent service and excellent quality of the food! Please address this immediately I am almost positive that Maria’s behavior as such may be more common than not....

I was filled with hope when I first smelt its aroma and I was foolish to give it a chance when I noticed so many red flags when I homed in on the smell to this courtyard fast food chain. I was hungry and It's been a year since I tried a place that was similar to it layout like other well known food chains (Panda Express). There was flies all over the food with no attempt to clear them from the food. It became apparent that they run the Japanese fast food chain right next door with no one manning the front when I looked at the receipt and both food chains had their name on the title. Despite all this, I gave it a try anyways. I had the Chow Mein, Sweet and Sour Chicken, and two Egg rolls for the price of $8.07. I can get the same dish at Panda Express for $6.80 and be filled with less regret. Taxes not include in both dishes. This is a warning to all. If you wish to avoid coating your stomach with alarming amount of oil from the Chow Mein or eating "chicken" that can be easily confused with a white meat meatball soaking it's shame in a heavy sauce. Then don't waste your gaze...

Not good at all! I wish that I could get my money back. I ordered through DoorDash. I'm a home chef and foodie, and have a pretty good knowledge of different cuisines. I could have made this at home, and better. I got the two combo, Black pepper and Kong Pao with 1/2 fried and streamed rice. Just was mediocre at best. The chicken taste like they flour it first then fry it, and smothered it with sauce, which made it mushy. Honestly, the black pepper chicken tasted like smothered fried chicken bits with black pepper and brown gravy, it did not taste like proper Chinese food at all. The Kong Pao Chicken tasted like the Black Pepper Chicken, nasty. The fried rice was just streamed rice with yellow coloring, not fried at all. I will never order from this place again. Save your hard earned money and order from a...