Zales — Local services in Killeen

I have had nothing short of TERRIBLE service from Zales. I purchased a ring in the store located in Killeen,TX. When I ordered I ordered two mens wedding bands ( With Mary G.). The bands came in being the completely wrong rings so I returned them. Upon doing so I was told that my account would be clear except a minor charge and the manager (Kevin F.) told me that he would make sure the charge was removed. Well in December I received a statement showing that I owed this $4 and that is was delinquent. I went into the hospital to have a baby and upon leaving the hospital I went to the store the next day and spoke to the manager. At this point I had also checked my credit and it had already been placed on my credit report. I told Kevin the issue I was having and he got on the phone then "took care of it". Until later I did not know what he meant by " took care of it". Upon going in to try and order another ring for my husband and giving Zales a second chance ( clearly a bad decision) I was told my credit was reduced to $500. I asked why and they said there showed and extremely late payment on my account of $4. I explained that I had never made that payment because I did not owe $4 and the manager had taken care of that for me. ( I was in the strore for this phone call) Well the gentleman on the phone told me he could not help me further. I then asked Kevin about what the gentleman had told me and he confirmed that in fact yes, he had just shorted his drawer and paid the $4 on my account. Well now I have since not been able to get credit elsewhere completely due to the fact that I have this payment history on my account. I SHOULD HAVE NEVER BEEN CHARGED THIS $4! On top of that the manager should have NEVER done what he did. This is absolutely 100% ridiculous, Between myself and my husband we have spent no less than $10,000 with Zales and I have never been treated so poorly by a company. At this point I want my credit corrected and I never want to deal with Zales or any associated companies again. TERRIBLE.

Oh and additionally, when I applied for my card the lady input my name incorrectly. My name at the time was Sierra Marshall but she ( Mary G.) put in Marshall Sierra, So I guess that is how you will need to look me up.

Lauren is the only person in this store who has ever helped me.

This is absolutely ridiculous. I will be taking my business...

Not satisfied at all...We reside in Central Texas and have bought all our jewelry from Zales since 1999. We bought our Platinum wedding set from Zales during the summer of 2000. We bought the protection plan and have been using the system to ensure our rings are properly maintained. In December 2018 we took my wife’s platinum wedding rings for cleaning and diamond tighten as was recommended by the sales person. They sent the jewelry out late or by mistake but They called me in March to stop by to pick the wedding rings. June 19, we went to Zales to buy a present and the sales women asked to clean my jewelry and my wife platinum rings. The sales person informed me that my wife’s platinum wedding rings had a diamond loose and that they were needing to be service (we got the rings back from the December service in March). Again, not even three months passed since they repaired the same rings. They called me July12, 2018 to pick up the platinum rings, and when we looked at the rings and they were so shiny like never before. It was strange to us because platinum does not shine like that. When we looked at the receipt, it stated the rings were plated with rhodium. The store manager told us that the shop that did the work made a mistake thinking the platinum wedding rings were white gold. Waiting for resolution on when they were going to replace them, every time I called the store they said the manager is not there yet when we spoke with the manager she said the general manager would call to talk about the platinum ring and he never called. They sent my wife platinum ring back to the shop as they said to us that couldn’t replace them because the platinum ring manufacture is not making those rings anymore. I was called to pick up the platinum ring July 25, 2018. My wife noticed the rings were plated with rhodium and one of the rings had someone else’s name engraved inside the ring. My wife’s rings didn’t have any engravings. The receipt didn’t state that they were platinum rings or that they removed the rhodium. The receipt read “White gold rings with the wrong amount of diamonds. This is an indicator that the rings that Zales tried to give us was not the original rings we bought in 2000. We just want what we paid for. Today is 08/15/18 and still no rings. Bad experience with Zales...

Went in yesterday for a last minute purchase while my wife was a few stores down. I found a silver set which was a heart shaped pendant with necklace and heart shaped earrings all together in one display box. A woman in a red blazer approached me and asked if I needed assistance. I said yes, and id like to see this set and how much it’s being sold for. I then asked if it was real silver? She checked and said yes. The price she said was $149. Perfect I said, I’ll take them. We walk up to the register, she has me input my name and email on her hand held iPad. Then she says okay it’s three hundred something. I said what??? I thought it was $149, she said, oh no that’s just the necklace, the earrings are separate.I said okay that was not explained to me! I said well I can’t do that right now, I’ll just take the necklace. I can tell on her face she was already calling me cheap in her head. The new total came up two hundred and twenty two or so. I said, okay I have a budget to keep, why is it that much from $149?!?! She says, ohh you don’t want the $50 dollar lifetime warranty??? What?!?! That wasn’t ever mentioned to me and you just threw it in without saying a word. So again I say I’m sorry I’ll have to pass on the warranty please. Again I can see on her face she thinks I’m a cheap man. I didn’t appreciate being made to feel like that, we just came from the gym, so I was dressed in sweats, we just literally spent $5,300 dollars on my work truck repairs that morning and were a bit tapped out right before Christmas! My wife and I agreed we had a budget due to the unforeseen circumstances of my truck breaking down. You really shouldn’t judge a book by its cover…..I will not...