Ashley Store — Local services in Kingsport

When shopping for furniture, most people expect a simple transaction—find the right piece, pay for it, and have it delivered. However, every once in a while, you encounter someone who goes above and beyond, turning what could be a routine shopping trip into an outstanding experience. For me, that person was Harley, a truly remarkable furniture store employee whose dedication, expertise, and kindness made all the difference.

From the moment I walked into the store, Harley greeted me with a warm smile and a genuine willingness to help. Unlike other salespeople who often push products for commission, Harley took the time to understand my needs, style preferences, and budget. He patiently answered all my questions, provided valuable design advice, and even pointed out features I hadn’t considered. His knowledge of furniture materials, durability, and comfort helped me make a well-informed decision that I wouldn’t have been able to make on my own.

What truly set Harley apart was his commitment to customer satisfaction. He didn’t just help me choose furniture—he made sure the entire process was seamless. When I had concerns about delivery times, he personally checked the schedule and found the fastest possible option for me. When I was unsure about how a particular piece would fit in my space, he took the extra step to show me a similar setup in the showroom and even suggested ways to arrange my furniture for the best aesthetic and functionality.

Harley’s professionalism was matched by his kindness. He never rushed me or made me feel like just another sale. Instead, he treated me like a valued customer, showing genuine enthusiasm in helping me create a comfortable and beautiful home. Even after my purchase, he followed up to ensure I was satisfied with my order and offered assistance in case I had any issues.

In today’s fast-paced retail world, where customer service often feels impersonal, employees like Harley are rare gems. His dedication, knowledge, and kindness made my furniture shopping experience not only stress-free but truly enjoyable. Thanks to Harley, I not only found the perfect furniture for my home but also left the store feeling appreciated and respected. If every furniture store had an employee like Harley, shopping for home decor would always be a...

We shopped with Rich while he was at the new Chillicothe Ohio location at their Grand Opening event. I had a wonderful experience. Shopping for anything with me is a long process, I research and overthink every last detail. So I came prepared to spend a good bit of time and didn’t want to tie him up from other customers. So I communicated to him my plan and asked that he just allow me to let him know when I was ready. He was phenomenal!!! He checked back often, most times having to search the entire store for me. But he hung in with me, was beyond kind and even shared his contact information with me so that the next time we are through Tennessee we can stop in Kingsport and visit. Ultimately we made our purchase of a sectional, once home we noticed 2 mistakes on the invoice (their computers went down during our sale) I called the next day and Rich immediately fixed the issue which included ordering an additional piece of the sofa at no additional cost to us. I truly expected to call in the next day, talk to a random customer service person who would tell me that since I didn’t notice before signing there was nothing they could do. But nope! Rich took care of it!!! This is a first for me! I walked out on a purchase at Big Sandy about 5 months ago because of their failure to communicate and deceitful antics of tacking on additional costs. Rich and Ashley’s has given me hope of a future of purchasing furniture locally and not being forced to only purchase online! Thank you Rich and the whole team that came for Chillicothe’s Grand Opening. You set...

We started out just stopping by to browse. Cassi was immediately attentive to our needs and advised us of the lay out of the store and where to find everything we may have needed. She was a very polite and helpful sales professional. She did not hover, allowed us to browse freely and checked in with us on occasion. Then there was Rich, what an absolute pleasure to work with. He was friendly, kind, helpful and pointed us in the direction of some real deals. And I must say, Rich smelled amazing, his cologne was subtle and professional. We got to meet the Manager, super kind and made us feel right at home. Gina wasn't part of our sales team but she was extremely sweet and inviting. Unfortunately, I can't remember the young lady who completed the sales transaction but she was so personable and easy to work with. Not to mention, she was kind and welcoming. The young gentleman in the warehouse was also very sweet and attentive. He offered to go above and beyond to make us comfortable with our purchase.

Since we furnished multiple room, all of these professionals ensured we got a great deal. I feel like we got the best bang for our buck.

All in all, our experience at Ashley of Kingsport was phenomenal. I would highly recommend this store. You won't be sorry that you see their great products, but, more importantly, you will be made to feel like family and treated with the utmost respect.

Thank you all for being AMAZING!!!@

Cathy and...