Polish Nail Bar — Local services in Kingsport

Terrible Experience!

I just left this salon maybe an hour ago, very dissatisfied. I asked for a specific acrylic nails and came out with no acrylic nails and a bleeding pinky nail. Pics are below. I had mentioned many times that we did not have to do the specific nails if we did not have time, that I even had another color in mind. The nail artist told me we would need to take my nails off to be able to do the nails I wanted because they would be too thick. I finally said,” okay whatever we need to do.” She proceeds to cut my right hand nails down with finger nail clippers, gets another fake nail, and used the fake nail to try to remove my acrylics.

(I have been getting my nails done since I was 14 years old, I have had one other salon do this to me and the same outcome happened, I left with bleeding fingers.) (I know well enough you are supposed to soak the fingers first and or manually drill them, not use a fake nail to remove the acrylics. That is not proper to do, especially if the nail artist knows it can hurt the nail plate/bed. ) If you have to ask if it hurts then don’t do it.

She lets me know if it hurts to tell her. It did not hurt the first two times she asked but the third time I said,” yes that hurts.” No sooner than those words come out of my mouth, my nail starts bleeding, then she applies super glue to my natural bleeding nail. She says sorry, then says,” why didn’t you tell me?” I said,” as soon as it started hurting I told you, then it started bleeding.” She also said,” Why didn’t you tell me to do a fill in,” I told her at least three times,” if we could keep them the same or whatever we need to do is fine.” I said it was fine because I wasn’t expecting to have to pay $10 for completely messed up nails!! No that isn’t a lot of money but I didn’t come to a nail salon, that I have never been to, to get my nails ripped off!

I tried asking her if we could do gel or shellac instead because I know my nails are weak and they are hideous without paint or acrylics, she said,” no because they were to weak it will hurt if you hit them.” I finally got fed up and said,” okay then, just remove them all and I will make an appointment with you some other time,” she then tries to pursued me to get another set of acrylic nails because my nails are too weak. I did not want another set of acrylic nails after the damage she had done to my nail! That would cause more pain than I already have and possible infection! And I know for sure it is not allowed to do anymore work on nails after damage like this has been done, the client needs to be referred to a physician. Oh not to mention, during this whole process, she didn’t have any gloves on.

She thought she only nicked the hyponychium under my free edge, but it was not, she made a hole into my nail bed. The middle of my nail is in excruciating pain now.

I will apologize for not speaking with the owner/manager, now looking, I definitely should have. I was very nice and polite to her and should have never gone through...

absolutely mindblown

Decided to go to Polish Nail Bar in Kingsport and get a set of acrylics because I wanted treat myself.

Didn’t have an appointment but I checked in and waited, they weren’t super busy so I didn’t mind to wait. Waited about an hour, another lady came in without appointment and waited as well. Third lady comes in without an appointment, waits five minutes, then they take her a lady #2 back. Been waiting an hour at that point and was already contemplating leaving, which I should have done. They finally took me back after another five minutes and got me seated.

I show the guy, Leon, what I wanted. Never says a word, just tells me to pick out my colors and walks off. Another lady comes over and drills my nails and gets them glued while he’s god knows where. Immediately cuts them into a coffin shape with a pair of scissors and cuts me twice with them.

Leon comes back and searches for my colors for about ten minutes. Didn’t have them all so I chose some substitutes which was fine. Told him I wanted more of a shorter almond shape, which he dismisses and starts to put the acrylic on. Cut me twice while he was drilling them down. Rounds the shape out with a nail file and despite me saying I wanted them shorter and rounder, he just filed them a smidgen and then started painting them. Finished and barely put cuticle oil on, then told me to wash my hands and check out.

set of $28 nails turned out to be $50. I’m obviously shocked so I asked why and he said it was extra to use different colors and that he used gel polish.

Y’all. Nowhere in their shop or Facebook page does it say that it’s extra to do different colors and I never once asked for gel polish. There are google reviews talking about them using gel or shellac colors when a customer never asked for it. I paid and went out to my car and cried on the phone with my mom.

Not only were they not what I asked for in the first place, I got cut 4 times, was WAY overcharged, and waited an hour to be this disappointed. There are places on my nails where he didn’t even bother to file them down and the color isn’t even even on half of them. Whatever oil he put on my hands made them crusty and disgusting. Upset doesn’t even begin to cover it. Don’t bother wasting your money here, just go somewhere else and get them done. I just wanted to treat myself for once and this is how...

I wouldn't even give them a star if I could. I've gone to this place once a long time ago and had a great experience then. I've tried to go twice again lately and both times were terrible. The first time I walked in (walk-ins welcome? Nope) and was told it would be 30 minutes. 30 minutes went by and I was told it would be another 30 minutes. 30 more minutes went by and I told them I was going to go elsewhere. They told me to call and make an appointment next time. So I did, and not only did they mess up what time I requested AND the amount of people, she was rude to me about it. I know what time I called about and how many people I called about. It was your mistake not mine. Giving me attitude about it was the wrong idea. Then I was asked to have everyone sign in and that they would do what they could. It wasn't until I got on the phone with another nail salon to make an appointment elsewhere that she came over to say they would try to seat us. We sat there for 10 more minutes then just left. It is a pretty salon but that is it. There is no ventilation either. I will never visit this establishment again. You lost a customer who gets pedi's once a month and brings in at least one (and this time 3) other people. Pedicures are a treat, and I was treated like an inconvenience. Do...