Amazing Heroes — Local services in Kirkland

This is a great shop with a vast selection of comics, video games and toys. I’m primarily a collector of Silver and Bronze age comics and find that Amazing Heroes has one of the best selections in the area…everything from high-grade, professionally graded (by independent third party grading services like CBCS and CGC) issues to reasonably priced ‘reader copies’. It seem like every time I visit the store I find a back issue I’d been looking for (and often a bunch I didn’t even know I was looking for) and always at a great price.

I’m not much of a vintage game collector, but it looks like they have a wide selection of both software and hardware (the last time I was in I saw a Vectrex console…something I always wanted as a kid).

If you collect Funko Pop figures, Amazing Heroes has a huge selection. I’ve found a number of harder to find Pops here, priced lower than I’ve seen them offered elsewhere. I think they get their Funko shipments earlier than a lot of stores, as I’ve found some Pops here a month or so before they’ve popped up in GameStop or other local comic shops.

Amazing Heroes also buys collections. I’ve brought over a number of old console games and comics to sell and felt that what I was offered was more than I would have gotten from other shops. Sure, I could have gotten more had I sold them as a collector to other collectors (via eBay, Mercari, etc), but I don’t have the time or wherewithal to go that route. As is common when selling vintage items to a retailer, I was offered cash or more in trade credit. Being there is always someting I find in the shop, I opted for trade credit and was not disappointed. It cracks me up that people complain that they aren’t offered full, collector price for their items. Newsflash: no retail establishment pays full retail price for what they sell…be it new items from a manufacturer or distributor or collectible items from an individual. Also, every market is different…a store will offer more for something that they know they can turn over fast and will offer less if it is an item that they believe will take a long time to sell.

I’m always greeted when I enter the store, thanked when exiting (even if I don’t make a purchase) and have found the customer service to...

I have to say that I am incredibly disappointed in the business practices of this store. My boyfriend WHO LIVES IN SEATTLE and DOES NOT HAVE A CAR, went all the way to Kirkland on the bus to buy me a Nintendo NES that he saw advertised by Amazing Heroes on Craig's List. While he was there HE WAS TALKED INTO a gold "special edition" version. He thought I would love it because it was different and was charged almost three times as much for this console. He gave it to me last night and this "special edition" was spray painted with gold paint. There were also a few games included one of which was another "special edition" Super Mario Bros that was also gold. While I am touched by the thought behind my boyfriend's gift (since I have wanted one for a while now) I am upset about the business practices Amazing Heroes employs.

1. They TOOK ADVANTAGE of a customer who didn't know any better. My boyfriend is not a Nintendo aficionado and when he was told it was "special" he thought they were telling him the truth, not just selling him a spray painted version for three times the price.
2. When my boyfriend called today to express frustration because we both took a closer look and realized it was spray painted, they told him that THEY WOULDN'T TAKE IT BACK and that "the spray painting was done well." He asked if they would consider doing an exchange and he would make up the difference by buying additional games. They again said no and said, he "could probably sell it on Craig's List."

I work in marketing and have worked in Customer Service for a number of Fortune 500 and small mom & pop companies. This is not how you get or retain customers. I am going to report this business to the Better Business Bureau and tell everyone I know that AMAZING HEROES HAS SHADY...

The guy at Amazing Heroes in Kirkland is either an idiot or straight-up lied to me, robbing $7 from me. I asked point blank, "Hey, do you know if this Clone Wars/Tetris Worlds XBox Disk will play on the XBox 360?" The girl there (who was very nice and attentive and friendly, btw) had to get the attention of the guy with the shaved head, who seemed annoyed that I wanted to give him money in exchange for goods and/or services. He begrudgingly looked it up and said "According to The Wiki, it will work". I asked again, "You sure? The two-game disk?" He seemed insulted, repeated that it was on the Wiki. So then I asked if they had any kind of return policy for if it didn't work, he ANGRILY said "NO RETURNS ON ANY PURCHASES". I tried to lighten the mood and said "Ha ha, well okay then... but if it doesn't work, it's your store's reputation that's on the line!" "IT'S ON THE WIKI" was his reply. I bought the game and got it home. Popped it in, the console says "This disk is not playable on the XBox 360 platform". Since I now have access to The Internet, I look it up on the Wiki, and it IS NOT listed on the Wiki Page of XBox Games playable on the XBox 360. Not sure why this guy lied to me, just to get seven...