Ken's Jewelry & Repairs — Local services in Kissimmee

I came in needing a watch battery and it was close to a beauty shop for my wife. Not very much selection in watches or rings and he retired to the rear of the shop to change the battery on my luminex watch. When he came out 10 minutes later I asked him why it was so expensive and he turned it over and stated "Well I had to unscrew 4 screws". REALLY? Apparently that's an extra service I have NEVER paid for. They make a large enough profit on the batteries and they don't need to add minuscule charges to drive up the bill. So I asked him how much to clean my Rolex. I had mine cleaned twice in Calif and paid $250 each time. I asked him if he was a CERTIFIED Rolex dealer and certified to work on them. He stated his father retired from Rolex with about 30 years experience. Divert the question? He wanted $399.00 to clean it and said it would take a week to 10 days. There is no AUTHORIZED ROLEX DEALER on his wall, no Rolex's for sale so I will guess if he gets a job, he farms it out. I Googled for certified Rolex dealers in Kissimmee and Ken's wasn't there. I dislike trusting my valuable jewelry and watches to someone who apparently misrepresented himself and...

If I could give this business no stars I would! I went to Ken’s to go get my daughter’s bracelet engraved gifted by her great grandmother. Since I was coming from far I figured I’d bring a couple of pieces to be repaired. I was told they would be ready in a couple days, I received a text message two days later that my “repairs were ready for pick up”, I show up to Ken’s and only one piece of jewelry was repaired out of the 3 pieces I had brought in to be repaired and my daughter’s bracelet still had no engraving. I then ask the sales women why were the other pieces not repaired which she had no explanation. The guy from the back came to speak to me which then was making all kinds of excuses and instead of apologizing for their mistake he chose to argue with a paying customer. He was extremely rude and unprofessional. I would never recommend Ken’s Jewelry to anyone and to my family members who have purchased in the past I would make sure they never purchase from Ken’s...

During a recent trip to Orlando from UK & Spain my niece got engaged. The ring, while beautiful, was a little too tight. We found Ken’s Jewelers of Kissimmee online & chose them based on their reviews..the reviews were not wrong. My niece couldn’t make it into the store due to a heavy itinerary load, so I took in her ring (+ a gold/diamond band given to the couple for a wedding-band). Luis worked with me on figuring out the size needed based on a ring I took in & what Katie wanted. This was Thurs..& he said it would be ready by Monday, I paid ahead which was super convenient. Katie eventually picked up the rings on following Wed..she was absolutely blown away. The rings were both now a perfect fit & beautifully cleaned & polished! Don’t be put off by the location & outside of this small store. The staff are top-notch & the work is stunning. I definitely recommend this business. Btw..some pretty...